Average
Based on 236 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PowerSmart USA offers a wide array of full featured outdoor power equipment, ranging from snow blowers, lawn mowers, yard cleanup tools and more. We're dedicated to assist with customers to solve the problem. If there is any problem, please contact to us by our support emails: [email protected] the meanwhile, we understand how disappointed it was due to the phone no answer.Our Telephone Service is out of service due to regional problems. If you have any questions, please contact to us in email. We’re trying to reconstruct our Telephone Service.Each equipment does come with the manufacture warranty and there're the details on the instruction manual. We're glad to provide the free replacement parts, exchange or service center for our customers, if it's under warranty.
powersmartusa.com (powersmartusa.com) has 236 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
Showing 126 reviews with 5 stars · Clear filters
C W.
I needed a replacement wheel for my Power Smart self propelled lawnmower. The shipping was timely and they answered my question timely.
Reply from powersmartusa.comMay 7, 2025
Thank you so much for your kind review! We're glad to hear that the replacement wheel arrived promptly and that our team was able to assist you in a timely manner. If you ever need further support or have any questions down the road, we're always here to help. Happy mowing!
Donald C.
Great customer service, great prices, and I love their products! Would definitely recommend.
Reply from powersmartusa.comMay 7, 2025
Thank you for your wonderful feedback! We're thrilled to hear that you’re happy with our service, prices, and products. Your recommendation means a lot to us, and we truly appreciate your support. If there's anything else we can do for you, we're always here to help!
Jeff G.
It was very easy to communicate through the customer support link. They responded back with the information, size of replacement blade and bolt and how to order. Exactly what I wanted and I love my cordless mower just gotta stop hitting rocks.
Reply from powersmartusa.comMay 7, 2025
Thank you so much for your kind review! We're glad to hear our customer support team was able to provide the information you needed quickly and clearly. It’s great to know you’re enjoying your cordless mower—we hope it continues to serve you well (and stays clear of those rocks!). If you ever need further assistance, we’re always here to help!
Gerald
Stella from customer service was very nice. She helped me with everything I needed.
Reply from powersmartusa.comMay 7, 2025
Thank you so much for your kind words! We're thrilled to hear that Stella was able to assist you and provide a great experience. We’ll be sure to pass along your feedback to her. If you ever need anything else, we’re always here to help!
Angel P.
Part was delivered in a timely fashion and without issues, and the company worked with me for a refund with unneeded part ordered. Pretty satisfied so far and would order from them again
Reply from powersmartusa.comApr 25, 2025
Thank you for sharing your experience! We're so glad to hear that the part arrived on time and without issues. We're also happy that we could assist you with the refund for the unneeded part. Your satisfaction is our priority, and we truly appreciate your trust in us. We look forward to serving you again in the future!
Anna L.
I ordered a replacement part that was damaged on my mower. It was easy to find the manual and the correct part I needed. It arrived quickly and was easy to install.
Reply from powersmartusa.comApr 25, 2025
Thank you so much for your kind feedback! We're thrilled to hear that the replacement part was easy to find and install, and that it arrived quickly. We truly appreciate your business and are glad we could help get your mower back in action. If you ever need further assistance, don’t hesitate to reach out!
Rocky M.
Customer service was outstanding.... placed order and shipped same day ...
Reply from powersmartusa.comApr 24, 2025
Thank you for your wonderful feedback! We're so glad to hear you had a great experience with our customer service and that your order was shipped out the same day. We truly appreciate your support and look forward to serving you again
Mike E.
Kellen, the customer support agent the handled my case was responsive and helpful, and facilitated getting replacement wheels for my lawnmower which had worn out prematurely.
Reply from powersmartusa.comApr 24, 2025
We’re thrilled to hear that Kellen was able to assist you promptly and help resolve the issue with your lawnmower wheels. We strive to provide quick and helpful support, and it’s always great to know our team is making a difference. If you need any further assistance in the future, we’re just a message away!
