Reply from SolidBuildWood.comAug 24, 2026
Thank you for sharing your experience, Jess! We are glad to hear you are happy with the quality of your shed kit materials, though we are truly sorry that the build process proved more difficult than expected.
We take feedback on our assembly manuals seriously and continuously update them based on customer insights. We would love to know which specific steps gave you trouble so our team can refine those instructions right away.
To clarify a few details regarding assembly and project scope, a power drill is required for the build, while a circular saw is optional to speed up the cuts. The rest of the necessary tools are pretty standard basics, such as a level, rubber mallet, tape measure, or a ladder. Optional customizations like adding roof or floor insulation, or staining the interior do require additional time and materials. Time estimates are listed on each shed’s product page, and we always encourage using the detailed project cost calculator on our website before ordering to get a full scope of your shed project.
Natural wood movement is expected and normal, but when a board shifts significantly, we offer on-site fixes with the spare lumber included in the kit or send a replacement. As per your preference, we dispatched your replacement parts the same day you reached out.
Regarding the floorboards, insulation is designed to sit between the floor joists without altering the installation process. When you mentioned the fitting issue over the text, we requested photos to help troubleshoot, though we didn't receive a reply. If a piece ever seems misaligned, reaching out to us before making custom cuts is always best so we can review photos and recommend the easiest solution, which rarely includes cutting the parts.
We are always here to support you throughout the assembly process. If there is anything else we can do to help, please don't hesitate to reach out!