Average
Based on 236 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PowerSmart USA offers a wide array of full featured outdoor power equipment, ranging from snow blowers, lawn mowers, yard cleanup tools and more. We're dedicated to assist with customers to solve the problem. If there is any problem, please contact to us by our support emails: [email protected] the meanwhile, we understand how disappointed it was due to the phone no answer.Our Telephone Service is out of service due to regional problems. If you have any questions, please contact to us in email. We’re trying to reconstruct our Telephone Service.Each equipment does come with the manufacture warranty and there're the details on the instruction manual. We're glad to provide the free replacement parts, exchange or service center for our customers, if it's under warranty.
powersmartusa.com (powersmartusa.com) has 236 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
Showing 82 reviews with 1 star · Clear filters
Gilbert H.
Bought a brand new 26" snowblower, used it twice, forward drive started slipping, reverse no longer worked. Been in service centre for a month now, still waiting for a friction gear assembly. Contact numbers for Powersmart are not in service. Will recommend to Authorized Dealers to discontue carrying their products. Extremely POOR PRODUCT!!! Extremely POOR SERVICE!!! Don't buy it! AVOID AT ALL COST!!! Gil H
Kris F.
Powersmart are scammers, selling cheap Chinese garbage. When you try to return it they will use stall tactics to send a message from Ai instead of a person asking for a bunch of crap when they know exactly what they sent you, to screw you out of returning the junk they send you. Which is exactly what they have pulled on me. I sent them a message the day after I got it asking them to take it back. I didnt see the response for a couple weeks, in that time I had two storms. I used it twice, it broke down during the second use. It doesnt even have five hours on the motor the choke fell apart, and the transmission or drive for the blower broke. The wheels wont turn unless I lift them off the ground now. I sent them a response asking to speak to a person and for a refund and for them to send me a new box again for the second time as the one that came with it was destroyed when I received it, or for them to come take this junk, and refund me. Now what do I get back for a message? From Nina "Im sorry it is past the valid return date!" So now I have to dispute this with the bank to get my money back, bring this grabage to the dump, send a message, and leave reviews at the better business bureau and here on trust pilot. I had to go buy a real snow blower from arien and let me tell you that snow blower does what this did with 6 times the snow in a 3rd the time it took this one with 2 inches. Stay as far away from this business as possible save yourself some issues and buy a blower from a reputable company. As now I have had to buy a snow blower from them and one from arien to get one good blower and theirs wasnt the good one clearly!
Reply from powersmartusa.comFeb 3, 2026
Hello, thank you for taking the time to share such detailed feedback. We are truly sorry for the frustration and disappointment you’ve experienced. We want to be clear that we do not intend to delay, avoid, or deny support to any customer. We sincerely regret that our communication did not meet your expectations and that the situation left you feeling unheard. That is not our goal, and we understand how upsetting it is to deal with equipment issues during severe winter weather. Regarding returns and refunds, our return policy follows clearly defined timeframes, which are based on the delivery date rather than usage. Once the return window has passed, we are unfortunately limited in what we can offer in terms of returns, even when issues arise later. This is why the response you received referenced the return deadline. We understand how frustrating this feels, especially given the circumstances, and we’re sorry this was not explained more clearly or promptly. For products that experience issues after use, our standard process is to provide warranty support, including troubleshooting, parts replacement, or repair assistance, rather than a return. We regret that the experience you had while seeking this support did not feel helpful or timely. Your feedback clearly shows that our communication and responsiveness need improvement, and we take that very seriously. We respect your decision to pursue other options and are genuinely sorry that we were not able to restore your confidence in our product or service. Thank you for sharing your experience—feedback like this helps us identify where we must do better.
Mac C.
I used it twice & now it won't run. I called home depot & they told me to call the warranty service. The warranty number is no longer in service. I finally tracked down the service & it took them an entire month to call me back. Apparently they don't have any service centres in the area & we're going to honor my warranty. They asked for a serial number & my receipt & now they are saying no - I'm not entitled to anything. I bought this with my credit card, so hopefully I will be getting something on that. So ridiculous. Don't get any of these products - they don't work & malfunction & there is no warranty.
Reply from powersmartusa.comFeb 3, 2026
Hello, thank you for taking the time to share your experience. We’re very sorry for the frustration and disappointment this situation has caused. We understand how upsetting it is when a product stops working after minimal use and when getting support takes longer than expected. That is certainly not the experience we want for our customers. To clarify, for products purchased through Home Depot, the first step for warranty service, exchanges, or returns should be handled through Home Depot’s customer service, as they are the authorized sales platform and manage warranty validation and service coordination. Once a case is properly submitted through the platform with the required information (such as proof of purchase and serial number), we support the process according to the warranty terms. We sincerely apologize if this was not clearly explained earlier or if communication delays caused confusion. We regret that this experience left you feeling unsupported, and we take your feedback seriously. It highlights areas where we need to improve coordination and response time. Thank you for sharing your concerns, and we are truly sorry that we did not meet your expectations.
Mark K.
I would advise not to buy anything that has to do with power smart. I brought a snow blower and in the first year of using it I already have to order a belt for it. I called them three different times to order the belt and they tell me they don’t have any in stock all three times. Don’t waste your money. Pay a little extra for something better.
Reply from powersmartusa.comFeb 3, 2026
Hello, thank you for sharing your experience. We’re truly sorry for the frustration this has caused. We understand how disappointing it is to need a replacement belt during the first year of use and then find it temporarily out of stock. Belts are considered wear-and-tear parts, and their lifespan can vary depending on usage and working conditions. That said, we acknowledge that the lack of availability and repeated calls without a solution was inconvenient, and we sincerely apologize for that. We are actively working to restock replacement parts and improve parts availability to better support our customers. In the meantime, compatible belts can often be purchased locally or through online retailers using the belt specifications, and our support team can help provide that information if needed. Your feedback is important to us, and we appreciate you taking the time to share it. We’re sorry we didn’t meet your expectations and will continue working to improve both our products and customer support experience.
M.R.S.
Bought snow blower from Home Depot that was faulty since day one. Reached out to company via email on their website, no response. Called them, wasted one hour, sent purchase proof, no response for 5 days. Then they send my regional office to ask me same information they collected earlier, so they can tell me, where to go. Wasted time with no understanding that this season (2026) we have massive snow storms and this needs be done quickly. Home Depot tried to help sending to a repair center but it said we are not the correct one. Such a garbage company with no customer support to help but keep customer bouncing. Will never suggest this company or its products to anyone.
Reply from powersmartusa.comFeb 3, 2026
Hello, thank you for taking the time to share your feedback. We’re truly sorry for the frustration and inconvenience you experienced. We understand how critical it is to have a working snow blower during severe winter weather, and we regret that the process felt slow and repetitive. That is certainly not the experience we want our customers to have. We would like to clarify that our service principle is that customers should first contact the customer service team of the platform where the purchase was made (in this case, Home Depot). As the seller of record, the platform is best positioned to coordinate exchanges, returns, or authorized repairs quickly, especially during peak season. Our role is to support the platform and regional service centers once the case is properly assigned. We apologize if this was not clearly communicated and if the handoff between teams caused delays. Your feedback highlights areas where we need to improve coordination and response speed, and we take it very seriously. Thank you again for your honest review. We are sorry for the negative experience and appreciate you bringing this to our attention.
Horace H.
Bought generator, start never worked and I got it to pull start twice then about a two week period was extended to have bad weather so tried to start again and it won’t start, and haven’t been successful in getting any service to correct problem
Reply from powersmartusa.comFeb 3, 2026
Hello, thank you for sharing your experience, and we’re truly sorry for the trouble you’ve had. We apologize that the generator did not start as expected and that you were unable to receive timely service. This is certainly not the experience we want for our customers. Extended periods of bad weather and storage can sometimes affect starting performance, but that does not excuse the inconvenience you’ve faced. We would really like the opportunity to help resolve this issue for you. Please contact our customer support team directly with your order number and model information, and we will prioritize assisting you with troubleshooting, repair options, or an appropriate solution. Thank you for your feedback—it helps us improve our products and service. We appreciate your patience and hope to make this right for you.
Chris S.
One star. Would not recommend! I purchased the PowerSmart 21 inch 212cc Single Stage Gas Snow Blower. It arrived over a week late and was missing multiple screws and knobs that are needed to tighten the snow shoot. After piecing it together with my own hardware, I turned it on and used it for less than 5 feet in very light, powdery snow on my driveway. Almost immediately, a plastic piece underneath near the blade broke off, making the machine unusable. I’ve attempted to contact PowerSmart customer support multiple times over the past 10 days via email and phone, but have received no response from a human, only automated messages. I am deeply frustrated, and there has been no customer support or resolution so far. Only purchase from PowerSmart if you are prepared for a major headache with no help from customer support.
Reply from powersmartusa.comDec 25, 2025
We’re very sorry to hear about the issues you encountered and sincerely apologize for the frustration this has caused. Regarding customer support, we’re truly sorry if you did not receive timely assistance. This does not reflect our service standards, and we appreciate you bringing this to our attention. We would like the opportunity to review your case, confirm the missing and damaged parts, and work toward a proper resolution. Please contact us directly at [email protected] with your order number and photos of the damaged component, and our support team will prioritize your request. We are committed to assisting you and making this right. Thank you again for your feedback—it helps us improve both our products and service.
Tania I.
I have a snow blower model DB7624e6O bought in Canada. The Auger axle broke after a few months. It was replaced under warranty. Next winter broke again. They don't sell parts in Canada. Don't buy this crap!
Reply from powersmartusa.comOct 17, 2025
We’re very sorry to hear about your experience with your DB7624E6O snow blower. We understand how frustrating this must be. Please note that our parts can be shipped to Canada, and we’d be happy to help you get the replacement you need. Could you please contact us directly with your order details so we can assist you further?
