Reply from PPL LabsJul 2, 2025
We’re truly sorry to hear that you had a negative experience. At PPL Labs, we aim to support small businesses with respect, transparency, and professionalism—and we take feedback like this seriously.
We want to clarify that throughout the course of your time with us, our services were actively provided, including full website hosting, regular monthly content updates, and ongoing support. Following the initial 6-month lead generation agreement, your business partner confirmed the continuation of services and later approved the transition to website-only support.
We understand there may have been internal miscommunication between you and your business partner, but from our position, we proceeded based on the clear direction we were given at the time. We also provided two months of website service at no charge as part of our effort to support the transition and find a fair resolution.
Regarding the website, we did not “lock” or “withhold” access arbitrarily. Standard practice is to maintain site hosting and support while billing is active. Once payment disputes were filed and left unresolved, the account fell out of good standing, and hosting was discontinued.
While we regret that this relationship ended on such a difficult note, we hope for the best in your business journey.