Reply from Praesidus WatchesApr 14, 2025
Hello Richard,
Thank you for sharing your feedback, and I’m sorry to hear that the watch didn’t meet your expectations. We always aim to provide the best quality and a pleasant experience for our customers, and it’s unfortunate that there were a few areas that fell short in your case.
Regarding the lume, we understand how important legibility is, especially transitioning from light to dark, and we'll certainly take this into account as we continue to evaluate our products.
As for the movement, I appreciate you bringing up the difference between the Ronda 763E and the 763 with the 5 jewels and the end-of-life indicator. We do strive for transparency with our specifications, and I regret the discrepancy in the information you received before your purchase.
I’m glad to hear the case finish, strap, and packaging were to your liking, but I’m truly sorry about the case back not being tightened properly upon arrival. That’s definitely not the standard we aim for, and we’ll address that to avoid it happening again.
If you’d like to discuss a resolution or exchange, please don’t hesitate to reach out at [email protected]. We value your input and want to ensure we can assist you in any way possible.
Best regards,
Oscar Chabrat
Brand Director & Co-founder
Praesidus Watches