Excellent
Based on 57 reviews
Precious Carbon4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Precious Carbon is a diamond retailer that sells natural and lab-grown diamonds and we also offer a wide range of elegant diamond jewelry pieces. We care about our customers and want to make buying diamonds easy and affordable. Our founders have over two decades of experience in the diamond industry, and they realized that customers were paying too much for diamonds. They founded Precious Carbon with a promise to match or beat prices in the market, so that customers get value for their money.
Precious Carbon (preciouscarbon.com) has 57 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
57 approved reviews, newest moderated first
anchit G.
Amazing customer service! Great product
Reply from Precious CarbonAug 17, 2026
Thank you so much, Anchit! We truly appreciate your kind words and your trust in Precious Carbon. It was a pleasure helping you, and we’re so happy you had a great experience with us. ❤️ We hope you enjoy your piece for many years to come!
Heather
Shipping took a little longer than expected. My band is not exactly what I was expecting or what was pictured, the image showed a raised basket so that you would be able to wear a band flush against it. Mine is not raised so I needed to buy a spacer to wear with my wedding band. It’s also not stamped Inside. Communication was good, I did have to reach out for updates a few times during the process, but I always received prompt responses. All and all it is a beautiful ring and I am happy with my purchase.
Reply from Precious CarbonAug 17, 2026
Hi Heather, Thank you so much for taking the time to share such thoughtful feedback. We’re really happy to hear that you love the ring and that you had a good experience with our communication and customer service. ❤️ We also appreciate you mentioning the fit with your wedding band. Since you were pairing the ring with a band you already owned, the two pieces may not sit completely flush depending on the shape and height of the existing band. If we had known beforehand that you wanted the engagement ring specifically designed to sit flush with your existing wedding band, we would have been happy to take that into consideration during the design process. Your feedback is genuinely helpful to us, and we’ll certainly keep this in mind when helping future customers who are pairing a new ring with an existing band. Thank you again for choosing Precious Carbon, Heather. We’re so glad you’re enjoying your beautiful ring, and we hope you love wearing it for many years to come! ✨ - Team Precious Carbon
Wendy
The process was amazing and when I got the ring I loved it, Customer service was perfect. Unfortunately the quality wasn’t what I expected ! I was so upset the clarity of the ring is poor .
Reply from Precious CarbonAug 17, 2026
Hi Wendy, We’re truly sorry to hear that the ring didn’t continue to look the way you expected. We completely understand how disappointing that must be, especially since you loved it when it first arrived. We did reach out to you after hearing about the issue as soon as you raised this issue because we genuinely want to make this right. We haven’t heard back yet, but we’re still here and more than happy to help. We’ve offered to remake the entire ring for you at no cost, including putting it through our QC process before sending it back to you. We can also arrange the return shipping. Wendy, we’d really appreciate the opportunity to fix this for you rather than have you remain unhappy with your experience. Please reply to our email whenever you have a moment, and I’ll personally take care of everything from there. We’re a growing business, and taking care of our customers genuinely matters to us. ❤️ Alex
Andrew F.
The ring arrived at the time they said it would. The process was very good from start to finish. The emailed CAD drawing of what it would look like and size verification was well done. The box and packaging was beautiful. Very nice experience and price was very reasonable compared to a jewelry shop. Only thing that wasn’t with the ring was the diamond certificate. There was a note saying to email if missing.
Reply from Precious CarbonAug 13, 2026
Thank you so much for the kind review, Andrew! We’re really glad you enjoyed the experience and that the ring arrived right on time. We also appreciate you bringing up the certificate concern. As discussed, the accent diamonds are too small for individual certification, but we’re always happy to clarify this for you. It was a pleasure working with you, and we truly appreciate your trust in Precious Carbon! 💎
Happy C.
Great communication quick delivery authentication comes with lab grown diamonds totally legit not a scam my wife loved it
Reply from Precious CarbonAug 13, 2026
Thanks so much for the kind words, Kareem! It genuinely means a lot. I really enjoyed putting the ring together and matching it with the wedding band you chose. It was a pleasure being part of such a special moment for you both, and I’m really glad to hear your wife loves it! Wishing you both many happy years together. ❤️
LB
Customer service is outstanding!
Reply from Precious CarbonAug 13, 2026
Thanks so much for the kind words, Loren! It was genuinely a pleasure working with you. I really appreciate your trust throughout the process, and I’m so glad we could help bring the ring together for you. Wishing you both all the best, and I hope you enjoy it for many years to come! ❤️
LC
Very pleased with my experience with Precious Carbon. They communicated through every step. I was even able to choose a different diamond because the one I picked wasn’t the exact shape I was looking for. I revived the ring in about 20 days and it was perfect! I did a lot of searching online and Precious Carbon offers the best affordability for quality engagement rings. Other sights that are in the more affordable range were charging $600-$1000 more for a ring with the same carat size that rated much lower than the diamond I chose. Don’t hesitate to use this company.
Reply from Precious CarbonAug 7, 2026
Wow - thank you for such a detailed and wonderful review! We know how important it is to get every detail right when choosing an engagement ring, and we’re more than happy that you loved the entire experience with Precious Carbon. Your recommendation means the most to our team. We really look forward to serve you in future.
Barry D.
Alex did a wonderful job. Keep me updated on the process of making the ring and when it arrived, I was shocked on how shiny and professional the diamonds were.
Reply from Precious CarbonAug 6, 2026
Thank you so much, Barry! It was truly a pleasure being part of such a special moment. I'm so happy to hear you loved the ring, and I really appreciate you taking the time to share your experience✨
