Precor Home FitnessReviews of precorhomefitness.com

Ordered the Precor Knee Raise through Jason. Answered all questions thoroughly and gave me some helpful hints about product assembly. Great product - Great Service. If I want to order another product I will definitely return to Jason. 5 Star Experieince!

Jason Mercado was amazing. He kept me informed of new promotions that were able to help me buy the machine I had been considering. He was quick, polite, professional and compassionate. A true asset to your company.

Great Customer service from Jason M. He answered all my questions quickly, gave me options on units, cost and financing if I wanted it. He was very fast with his communication and even followed up with better pricing when it became available and refunded the difference.

Jason has been extremely helpful throughout the buying process. He answered several questions in a timely manner, and offered better options that would have my product delivered sooner.

I was having difficulty checking out with financing and Jason M. helped me greatly! I wouldn't have been able to finish the transaction. He was great--I didn't even get upset and shop else where because we have a few Precor items and the customer service is great!

I have been a member of the YMCA in San Diego for 4 years. The Y I go to has 40 - 45 various Precore cardio machines. One of the options that I had liked with the precore cardio machines is that each machine has it's own audio/video console so I can watch live tv/sports for me and I especially like that it has a browser so I use to be able to go to youtube and type in the song or album that I wanted. About 6 months ago the browser function on all of the precore machines at my Y began to fail this function about 80% of the time, so very frustrating and annoying. When I called precore I was told that their software is to old and now doesn't interface very well with Youtube and several other streaming services. Unknown if they will ever address this issue in the future. Of course I can probably use my phone or bring my tablet, etc for a work around but I shouldn't have to do that. If you are planning to purchase a precore cardio machine for you home, or office or fitness center. Be aware that their software isn't up date with many streaming services so you will not get what you pay for. Depending on your personal needs from a cardio machine you may want to strongly consider other fitness companies other than precore. As a consumer you should get what you pay for and precore doesn't advertise that they are having trouble with their out dated software.

DO NOT BUY FROM PRECORHOMEFITNESS AKA TOP FITNESS Irving Texas corp address. They do not abide by Precor Corp website documents and policy stating that authorized dealers must provide authorized certified installers service tech. Jessica Customer Service from this company offered a non licensed non insured construction contractor instead of a licensed insured authorized certified installer. I contacted over 30 emails, texts phone calls in total and they refused to abide by the authorized dealer standards per Precor Corp's own docs which you can read yourself herein links, also Precor Corp's own customer service has refused to enforce that their authorized dealer requirements on the links included here for new precor treadmill must be installed by a authorized certified service installer: Dealer Requirement for Precor Authorized Cert Installer go to precorathome com pages professional-delivery-and-assembly Who Installs go to precorconnect com faq html # who-installs Precor Certification Installer Docs shows dealers must have authorized and certified installer which require cert proof go to precorconnect com training html Also do you see that the same customer support from this company in responses to other customers herein says the same thing that they have attempted several phone calls, well this is crock of crap they are covering themselves when in reality they refused to answer my over 30 correspondences and when they did respond they kept on insisting to send an unlicensed uninsured non authorized non certified installer which by Precor Corp own website is not permitted otherwise the Precor Warranty i s not valid. Precor Corp customer service did not abide by their own corp policies, never offered a authorized cert installer upon request by the end user customer which their own website says if a customer needs a cert installer they would provide but did not which is the same issue with their dealer here Precor Home Fitness also refused to provide an authorized cert installer otherwise Precor Warranty specifically states if is not installed by a Precor Authroized Cert. installer the warrant is void whether you bought from Precor Corp or this so called authorized dealer Precor Home Fitness Aks Top Fitness. Also, when you call their 888 customer number it is only a 3rd party offsite answering company-they cannot let you talk to a manager just take a message, I left 8 messages on that line and no one contacted me back. The Customer Mgr. Jessica at another location never resolved my issues after I sent 30 emails, texts, phone call communciations to them and this dealer should not be allowed to be called an authorized dealer. I wrote complaints to the owner ceo Precor home fitness where i bought the new treadmill, Precor Corp execs and their director of customer service never heard back from any. Do not buy from Precor Corp and do not buy from Precor Home Fitness locations in USA - they both refused to provide authorized certified installers which is in their corporate documents links listed .

Excellent, courteous and swift customer service!!