Excellent
Based on 144 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Premier Manufacturing Company has been in business since 1924, designing, manufacturing and distributing the highest quality and safest tractor trailer components for the trucking industry. Our product line includes couplings / pintle hitches, drawbar eyes / lunette eyes, hinge assemblies, front end assemblies, dolly jacks and accessories.We are unique in our engineering and manufacturing of original products, with innovative designs, driven by customer needs. Our products cover a wide range of trucking needs. Whether heavy duty, medium duty or light duty, you will find a selection of options in our full range of trucking trailer components.Your success is what drives our business and we take this seriously. We are a customer-oriented, solutions-based company. You deserve the best quality and safest products for your trucking business. Premier Manufacturing Co. is designing and manufacturing the products that define these values.
Premier Mfg (premier-mfg.com) has 144 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
144 approved reviews, newest moderated first
loren
Premier pintle hitches are the only hitches we use on our jobs.
Reply from Premier MfgSep 23, 2023
Good Morning Loren, This is great to hear, thank you for the great review! have a great day! Brooke S - Customer Service Rep - 800-248-3855
Louis
the technician was good, the gals working the phones where less than
Reply from Premier MfgSep 20, 2023
Good Morning Louis, We do apologize for this we try very hard to be very customer centric. We would love to know why or how, so we can only improve for future requests. Thank you for the feedback, Have a great day! Brooke S - Customer Service Rep - 800-248-3855
Allan
great service
Reply from Premier MfgSep 12, 2023
Good Afternoon Allan, Thank you for the great review. Have a great day! Brooke S - Customer Service Rep - 800-248-3855
Brian
My customers are always talking about the fenders and support from customer service and how great their experience has been with them.
Reply from Premier MfgAug 25, 2023
Good Morning Brian, Thank you for the great review, We are happy to hear this. Have a great day and weekend! Brooke S - Customer Service Rep - 800-248-3855
Eric
Great product and Customer Service.
Reply from Premier MfgAug 22, 2023
Good Afternoon Eric, Thank you for the great review. Have a great day! Brooke S - Customer Service Rep - 800-248-3855
pablo M.
estaoy muy satisfecho con la marca premier es garantia usamos mucho el sistema de enganche si no es premier nose usa de otra marca, por eso le doy 5 estrellas
Reply from Premier MfgAug 22, 2023
Buenos dias Pablo, Gracias por las amables palabras y la gran evaluación. ¡Qué tengas un lindo día! Brooke S - Representante de servicio al cliente - 800-248-3855
Ken
We were able to order parts and have them in 2-days, now we don't know what to tell our customers. Yes were Washington State with manufacturing in Oregon its sad that this has gone away. Order having to be E-mail has not worked for us, they tell us they didn't receive our e-mail which is probably true how come we can e-mail to our Rep. and he has know problems
Reply from Premier MfgAug 17, 2023
Good Morning Ken, We do apologize for the frustration. When every order is placed we provide a commit date, and that is the Approx. ship date for that Order. Our Tualatin, OR location is still there and is running full time, On some items we do have a lead time. Yes, As of June 1st of 2023 we have required a hard copy of the customers PO. You can Email your CSR or the TM REP and we can get your orders in, We apologize again for this change, but as we grow we need a consistent process. Have a great day! Brooke S - Customer Service Rep - 800-248-3855
Jose A.
Thank you for providing the information we needed so that we can now order parts more objectively. Products manufactured by Premier are way above the competition in terms of quality and performance.
Reply from Premier MfgAug 8, 2023
Good Morning Jose, This is great news to hear, Thank you for the great review. Have a great day! Brooke S - Customer Service Rep - 800-248-3855
