Reply from PrepScholarJun 17, 2025
HI Harold, we’re sorry to hear your experience didn’t meet expectations. That’s never what we want for our students or families, and we appreciate you sharing your feedback. PrepScholar has helped thousands of high schoolers since 2013, with students seeing an average ACT score increase of 4–5 points over their prior official score.
We couldn’t locate your account based on the name and details provided, so we can’t speak to the specific tutoring interaction you referenced. However, all of our tutors are trained to communicate their availability clearly—typically offering multiple days and times, with time zones stated upfront. If something fell short in that process, we’d like the chance to investigate and make things right. Please reach out to us at [email protected] so we can look into your case directly.
As for our curriculum, many students and websites praise the quality and rigor of our materials for closely mirroring the ACT. You’re absolutely right that pacing is crucial for the test, which is why our lesson-based practice quizzes use a combined timer—helping students manage time across multiple questions just like on test day.
The diagnostic test is structured differently: each question is individually timed so we can isolate specific skills and build a custom study plan. It’s not used to determine your score baseline for our point increase guarantee (that baseline is your previous official ACT score), nor does it influence package tier recommendations.
Finally, we stand behind our 4+ Point Improvement Guarantee. If a student completes the program (i.e. reaching the last difficulty level in the online program) and doesn’t see that increase, we honor our terms with a refund for the online program and an equal number of free tutoring hours.
We’d really like to make this right. Please reach out to us directly—we’re here to help.
Warm regards,
The PrepScholar Team