Reply from PressiqaOct 9, 2026
Thank you for taking the time to share your detailed feedback. We genuinely appreciate that you acknowledged the successful delivery of the agreed feature package, including the feature article, branded header, social media promotional material, and backlink.
We would also like to clarify a few points for the benefit of anyone considering working with Pressiqa.
Regarding the agreement, our standard practice is to provide clients with the relevant terms and documentation, and we are always happy to provide and discuss them before proceeding. During your onboarding process, you raised several questions regarding the service, and our team took the time to address and clarify those concerns before you proceeded. In this particular case, the formal agreement was not sent as early as it should have been due to an internal oversight, which we acknowledge. Once this was identified, we provided it to you promptly.
We also understand your concern regarding the provision related to the potential removal of published content. We would like to clarify that this is not intended to remove our responsibility toward clients. Once content is published on a third-party platform, however, the publication independently controls its editorial policies and the longevity of published content. No PR agency can ultimately control a third-party publisher's future decisions, policy changes, or content removals. This is why such provisions are commonly included in publishing agreements.
Most importantly, we stand by the work delivered in your case. The agreed feature was successfully published, and the deliverables discussed at the time of purchase were provided. Your decision to proceed was made after your questions had been addressed, and the service was subsequently fulfilled; therefore, a refund was not applicable.
Even beyond the agreed deliverables, our team has continued to assist you following publication. We are currently accommodating the post-publication changes you requested, despite such changes falling outside our standard policy, because we genuinely value the client experience and wanted to be as helpful as possible. We have also continued working toward a solution despite discrepancies in some of the information initially provided to us on September 7.
At Pressiqa, our priority is always to support our clients and find practical solutions whenever concerns arise. We believe that open and direct communication is the best way to resolve misunderstandings, and we remain committed to handling every client interaction with transparency, professionalism, and good faith.
We appreciate your feedback and have taken your comments regarding our internal contracting process seriously. At the same time, we are pleased that the publication itself was successfully delivered and that you were able to see your feature go live. We will continue using feedback such as yours to strengthen our processes and provide an even better experience for future clients.
Regards,
Team Pressiqa