Prestige TansReviews of prestigetan.com

Reply from Prestige TansFeb 3, 2026

Hi Andrew, It looks like this review has been left on the wrong company. We do not accept bank transfers as a payment method, and we have had no orders matching the details you’ve described. Unfortunately, there is a known scam company operating separately that requests bank deposits, which may be who you interacted with. We’re very sorry this has happened to you, but it was not through our business. We’d kindly ask that you double check the company domain and remove or update this review accordingly so it reflects the correct organisation. Our domains all link to the one website: prestigetan.com If you’re unsure who you paid, your bank may be able to assist you in tracing the recipient. Thank you for understanding and feel free to email our support team for further assistance: [email protected]

Reply from Prestige TansJun 17, 2025

We officially rebranded from Permatan to Prestige Tans in 2024, and you can verify this via our owned socials and our original domain Permatan.co, which now redirects to Prestige Tans. The only change we’ve made is increasing the formula strength slightly based on customer feedback — everything else remains the same. We’re aware of two fake Permatan websites trying to impersonate us — one of which we've already had removed from Google. If you have questions or need support, we’re happy to help.

Reply from Prestige TansMay 21, 2025

Hi Rhonda, Thank you for your review and for sharing your experience. We’re genuinely sorry for the frustration this situation caused — we completely understand how disappointing it must have been not to receive the full order. We do want to clarify that we responded to your original email on February 20th, asking for a bit more detail so we could investigate and make things right. Unfortunately, we didn’t receive a reply to that message, which is likely why things stalled from there. After seeing your review, we immediately reached out again and offered to send 5 full-sized products completely free of charge, well above the original value, to resolve this properly. That offer still stands, and we’d love the chance to make it right — just reply to our emails let us know your current shipping address and we’ll send the package out right away. Thanks again for your patience, and we’re truly sorry this wasn’t sorted out sooner. Warm regards, Prestige Tans Team

Reply from Prestige TansNov 30, 2024

Hi Michelle, Thank you for reaching out and sharing your experience. We're truly sorry to hear about how you felt after using our product. We want to reassure you that this is not a typical reaction, and no other customers have reported similar symptoms. Our sprays are made with high-quality ingredients and are carefully formulated to meet safety standards. If you’d like, we’re happy to discuss this further or assist in any way we can. Please don’t hesitate to get in touch directly at [email protected] Kind regards, Prestige Tans

Reply from Prestige TansNov 8, 2024

Hi, We appreciate your feedback, but we’d like to clarify a few critical points regarding your comments: No Connection to Permatan: Prestige Tans operates independently and has no DIRECT affiliation with Permatan. While we understand the concerns stemming from past brand associations, any rebranding allegations are inaccurate. Our product, branding, and operations have evolved separately with a commitment to quality and transparency. Review Authenticity: We ensure that all customer reviews posted on our website are genuine and verified. Any similarities in wording between reviews could be coincidental or due to customer preferences for concise feedback. We do not engage in review manipulation and value honest input from all users. Product Effect: It’s important to recognize that results and experiences can vary widely depending on individual skin types and conditions. We advise customers to be aware of their skin’s unique reactions to any new product and recommend consulting with a professional if unsure. Safety and Transparency: Our commitment to customer safety is paramount. We follow stringent guidelines and standards in product formulation and provide comprehensive information about our ingredients and usage. Legal Actions on Defamation: We reserve the right to protect our brand against false statements that could mislead other consumers. We take claims and criticism seriously and act where necessary to ensure misinformation does not affect customers' understanding. We encourage all customers to research, ask questions, and reach out directly for any product inquiries or concerns. If you are a real customer of ours posting a genuine review please provide the information we have requested via trustpilot. Thank you for your insights, and we hope this clarifies our position and dedication to ethical business practices. Best regards, Prestige Tans Team

Reply from Prestige TansNov 8, 2024

Hi, the details you provided to "verify" the purchase don't match up with any records of purchase or verified customer experiences. I encourage you to try our product first before leaving a review.