Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Prime Time Shuttle
SpecialtiesPrime Time Airport Shuttle's on-time guarantee applies to all our Airport shuttles, and we're often half the cost of a taxi. No need to meet us half-way, one of our spacious airport shuttles will pick you up right from your home, hotel or office, along with all of your luggage, and get your trip off to a great start. Why deal with traffic, road services, parking fees, etc., and the stress of driving yourself to the airport? Join the millions of satisfied passengers that save time and money using Prime Time's airport shuttle service and skip all the headaches.HistoryEstablished in 1984.Regardless of whether you need an airport shuttle to LAX, Burbank Airport, San Diego Airport, John Wayne Airport, Ontario Airport, Long Beach Airport or any of the main Los Angeles cruise ship piers (at both Long Beach and San Pedro Harbors), Prime Time Shuttle has a service to meet your needs. Not only will get you there, in style and on-time, but many of our services are under $20.
Prime Time Shuttle (primetimeshuttle.com) has 104 customer reviews on Folks Told, with an average rating of 2.5 out of 5.
Booking online was straightforward, and customer support was responsive. However, I was unexpectedly charged an additional $30 because the driver had to cancel while we were delayed at immigration—a situation completely beyond our control. I had the impression that a ride would be available when we were ready, especially since the website states, "Get picked up on-demand with just the click of a button." I was surprised to receive a call informing us that the driver could no longer wait. Given the circumstances and the messaging on the website, I believe a refund for the additional charge is warranted.
TS
Timothy S.
No Upfront Explanations at Time of Booking
I have used PrimeTime Shuttle in the past without issue. This upcoming trip I had booked two different legs in Los Angeles. Fast forward to today when they ran a sale. Knowing that I could rebook and they stated during the original booking I could cancel easily (but did not state a cancellation charge), I booked under the sale. I went back to the original booking to cancel, but now they want to charge $5 PER LEG. They did give the option of converting to "credit" for use for any rebooking within a year. I do not plan on needing this service in the next year, so I selected cancel.
In chatting with customer service, they simply said it was their policy and that was it. I explained I did not cancel to go to a different company, but instead to rebook directly with them. They didn't care. To find the cancellation fee, it isn't clear on the home page either. You have to go into the help section before you can find anything about cancellation adn the $5 PER LEG charge to "cover credit card processing fees". Well, my total charge WITH a $25 TIP was only $170... which is NOT $10 of credit card processing fees. But, getting nowhere with customer service, I completed the cancellation with the $10 fee.
Then, I found something more disturbing about their ways of hiding information... when cancelling, they simply stated they will convert to credit that you can use for any rebooking within a year. HOWEVER, I looked into this too... this is ONLY FOR THE SAME SERVICE AT THE SAME LOCATION! That is NOT "any" rebooking. And, again, this is NEVER mentioned when you are cancelling. Instead, people would think, yes... I can simply have a credit on Prime Time Shuttle for any use later, and click on the "Yes, convert to credit". Then, if they traveled anywhere else, or maybe same city with the need for a larger vehicle, etc... their credit would NOT be accepted.
This is REALLY poor terms by PrimeTime. Actually, the terms are fine if they would explain them UP FRONT like most everyone else.
Needless to say, I will use my latest booking for this upcoming trip since it is already paid for. The discount sale basically covers the cancellation fees... so no advantage there!
