Excellent
Based on 3,289 reviews
Priority STD Testing4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Priority STD Testing is the #1 rated confidential, fast, and accurate STD testing service nationwide. We’ve taken the process of STD testing and simplified it to 3 easy steps. Order online, get tested same-day at any of our 4000+ locations, and get results online in typically just 24-72 hours. 100% private and no embarrassment. Contact a care counselor or order online and get tested today!Find a Lab & Get $10 Off!
Priority STD Testing (prioritystdtesting.com) has 3,289 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
Showing 52 reviews with 3 stars · Clear filters
customer
Order didn’t get submitted and had to take time out of my job for 2 days
Reply from Priority STD TestingApr 9, 2024
We're sorry to hear your experience wasn't up to our expectations. Kindly give us us call you have not been able to use your lab order so we can assist you 1-888-211-2365 ext 3.
customer
Testing was not anonymous like I was told it would be. Had to give your name at testing site & verify identity with drivers license. Results weren’t available until all the tests were all completed where as on the lab’s website, results were available as soon as they came in for each test.
Reply from Priority STD TestingDec 30, 2023
Hello, we're sorry to hear your experience was not up to our standards. Results are delivered in real-time through our own patient portal included in your original order email from Priority. MyQuest releases results all at once which is why we recommend avoiding signing up for it. Kindly reach out to director of patient services and we'll be happy to help you further: [email protected]
DG
Updated. I originally provided a one star review, however, I heard back directly from a lead in customer service and they seemed receptive to improving with what is a highly automated system. I still disagree that stated below that results were ready in 3 days...this was not the case. However, we talked about ways to improve the communication, as in my case, there were delays for additional verifications of results. I would say they were receptive and responded....that human interaction was worth gold. I hope changes can be made and more monitoring so customers can be more aware when delays occur. Original: Our results took much too long for a $200 fee. The email with the results took 2 weeks for a test that ought to be completed as stated in 3-5 days at the most. I am not sure this service is worth the cost....probably could sign up directly with a lab? Updated: The response below sounds good, but not true. All of the results were not available through the portal as stated, and I looked and downloaded every day. I ended up going to the doctors without the full results. There was no communication, if they needed to send to a secondary lab. I paid a premium but did not receive the results as stated by what they sold me. PS...this ADDED to the stress and was definitely not stress-free.
Reply from Priority STD TestingDec 10, 2023
Thank you for reaching out to us. According to our records, all of the results in your panel came back within 3 days which were accessible via the patient portal in your order email. An additional confirmatory test not included in the 10-panel was automatically added by the lab and sent off to a specialty processing site which takes additional time to process. This test is used to rule out false-positives. Signing up with a lab for the same test would have yielded the same result time as the confirmatory test would have been run as well. We're sorry to hear your experience was not up to our expectations, kindly reach out to director of patient services so we can help you better: [email protected] Reply: We've double checked the HL7 logs and all results from the 10-panel were posted on 12/2, with the final update of the confirmatory test on 12/8. The typical turnaround time for the confirmatory test in question is 5 business days after the initial reporting of the 10-panel as stated in the order email, which reported out as expected. We apologize for any confusion and openly welcome advice on how to make this more clear to our patients. Our director of patient services will reach out to you privately to try and help rectify your concerns in more detail. Update: after communicating, we've discussed opportunities to make our process more clear for future patients. Thank you for choosing Priority, and for your invaluable feedback.
customer
My last test took way longer than when it was supposed to come back.
Reply from Priority STD TestingNov 9, 2023
We're sorry to hear your experience was not up to our standards. Quest has been experiencing high volume for certain regions on confirmatory tests. Let us know how we can make this right for you: [email protected]
John M.
Didn't make it obvious that making an appointment was recommended, i assumed I could just walk in. Ended up having to leave and come back hours later.
Reply from Priority STD TestingJun 12, 2023
We're sorry to hear your experience at the collection site was not up to our standards. Nearly all Quest PSCs do accespt walk-ins. Would you kindly reach out to us so we can remove that PSC from our lab finder list? Thank you for reaching out to us.
customer
they need to send out status emails to let people know where the results stand as far as in process. I had to wait over a week to get results and while waiting I became confused as to where to look.
Reply from Priority STD TestingJun 1, 2023
Hello, thank you for reaching out. Your order confirmation email includes a link to check the status of results in real-time as they process. If you no longer have that email, kindly contact one of our care counselors and we'll be happy to provide it again.
customer
Had appointment but still had to wait another hour to be seen
Reply from Priority STD TestingFeb 6, 2023
Thank you for reaching out to us; we include a link in the order email to check live wait times before visiting the collection site, or to schedule an appointment before going in. Nobody wants to wait for getting tested, and we're sorry to hear about your experience at the collection site. Please reach out to our patient services manager so we can help assist you better: [email protected]
customer
I’m not sure if the test were accurate. I had to go in again and get checked. I did like how easy it was.
Reply from Priority STD TestingNov 28, 2022
Thank you for reaching out. The tests we use are the same tests used by your general physician, even performed by the same lab. Our tests are FDA approved and performed in CLIA certified labs so you can be sure of your status with the results you received. We invite you to contact our care counselors so we can review your results in detail. 1-888-211-2365 ext 3.
