Benzinga ProReviews of pro.benzinga.com

I had a subscription for years which included a discount that was meant to be applied (I have the email from Benzinga to confirm this). The last 2 years Benzinga overcharged me by double what they were meant to but they did to their credit refund me the incorrectly charged amount. This year they tried to deduct nearly $2,000 even though I confirmed with them 3 times via email and their chat function in the weeks prior to my renewal that the fee would be $702 (I have confirmation from Benzinga of the renewal fee being $702). I sent them emails as well as messages via the chat function with no reply after they tried to deduct the nearly $2,000 which resulted in my bank placing a block on my account. They clearly don't honour previous agreements and try to deduct incorrect amounts and are not a company to be trusted. Edit: I see that Benzinga has replied to my review saying that they reached out and assisted the same day. I would like to see the proof because my emails and the chat messages I sent through were not responded to until the 17th July. I have copies of all correspondence that I've made to Benzinga and I encourage others to keep their correspondences with Benzinga also.

started with them 6 months ago and found they were charging additional fees that they never stated and then they lied. then they were advising against IPO of Space X, the biggest IPO in history and I knew they were just dumb. Smarter and more honest advisors out there.

What really always make my experience grate is one person (Lucas)!! Nothing else. Despite the great platform you have, for me he stands out with his support!

Absolute scam. I enrolled to the 14 day trial for Benzinga Pro just to try it out, thinking it will just cancel out once 14 days are over. 14 days pass, I receive a notification I was charged $199 for PRO, and $99 for a service called Squawk which I never enrolled on. I request a refund and they denied it, saying they warned me about, in small letters you can barely even read when subscribing. No reminder notification, no nothing, just absolute robbery. Prices are hyper inflated, you're better off subscribing to Finviz, for 10x less.

Benzinga Pro is just great, their support is amazing and the customer success team as well as great. They are willing to know exactly all the problems the application has to improve it with their product team. Kudos to Benzinga and keep making a great job on detecting breakouts faster.

YOUR TEAM DID NOT ASSIST TO RESOLVE THIS. They just said they will NOT refund the charges!! NO ASSISTANCE NO HELP. STAY AWAY...SCAM!!!!!!!!! Signed up for the trial and cancelled before it finished. The billed me anyway and would not refund the money. Terrible customer service

This service relies on auto-renewal but does not provide a reliable way to cancel before billing. Phone support is unresponsive, live chat does not connect, and account access issues prevent users from managing subscriptions. As a result, users can be charged even after making multiple attempts to cancel in advance.Customer support is extremely difficult to reach. Calls are placed on hold with no response, and follow-ups receive delayed or no replies. Even when contact is made, responses are generic and do not address the actual issue. This creates a frustrating experience when trying to resolve billing problems. Requests to speak with a supervisor or escalate a billing issue are ignored. The support team continues sending repetitive template responses without offering any real review or solution. There is no visible path to resolve issues beyond first-level support.

The #daytrading chat room is good, although the mods have allowed it to be hijacked primarily by one individual who posts meaningless information all day long. The news squawker in the room, Charles Gross, is excellent. Very fast, real-time alerts that are tradeable. He is the best feature of the entire platform. Their news feed is also good. Aside from those 3 things, most everything else has issues nearly every day. Charts often don't work, quotes frequently lag and don't sync up with the charts, Key Data figures like Float, Short Interest, etc. are often wrong. They have done several updates over the past few months but the issues don't get resolved. Maybe they need new developers because the ones they have have not been able to resolve long standing issues that continue to this day.