ProjectorScreen.comReviews of projectorscreen.com

Zach and team were professional, helpful, and patient. The team accommodated my budget, specific entertainment space, and my personal preferences. Not only do they provide professional feedback, but also their personal opinion rooted in their genuine love for the entertainment project. They took me from an obligatory home entertainment setup to a premium quality, affordable, and exciting build that I'm excited to use every day.

I was trying to decide between a few projectors. They were really helpful in making that choice and also in what screen to get withit. Definitely recommend to anyone in the same situaton.

Bought a Formovie Theater UST in June of 2023, product failed after 3 light years of use, my complaint is that the Projector Screen Store censors out negative reviews on their products, which is why I ended up here to let other customers know their 4.8 star ratings are FUGAZI. recommend reviewing reviews on Trustpilot, AVS Forums and even Reddit as the Projector Screen Stores are fake. I won't be buying any more $3200 products from them in the future. Also they are front store for a bunch of off brand products and have no way to service anything they sell. I have been corresponding with someone in China trying to get my product repaired. I also provided a copy of my receipt to Trustpilot which clearly states projectorscreen.com Update today from 峰米(重庆)创新科技有限公司 that the power board failed 1 X repair costs-21106/40032010 Power board (E09040000071): $55 Labor charge: $69 Total: $124 Plus Shipping was $240 At this point I out $364 in for the repair. Hopefully I will get this back in a couple weeks. Another update 10/8/2026 They want me to schedule pickup. So I just paid for a pickup label with UPS to City of Industry CA. I am paying another $240 to ship it back? So now this repair is $604? Also at no point in the dialog with PS.com did they offer to provide a repair, and their trouble shooting was laughable, "power it off, unplug it, plug it back in, hold down the power button" as a former tech it was frustrating dealing with the chatbot . Hello！ Thank you for reaching out to Formovie. Your projector has been repaired. You may arrange pickup during working hours(AM10:00-PM4:30). Please schedule the pickup for the next day and inform us promptly so the repair center can properly pack your device in advance. Thank you for your understanding！ Best regards， Lizy 发件人： support@formovie 发送时间： 2026-09-28 10:43 收件人： 主题： USA 21106/40032010 开机无画面 Another update 10/11/2026 Pickup scheduled, checked Projectorscreen.com website, still censored out my review. 10/11/2026 update Hello！ Thank you for reaching out to Formovie. We have notified the repair center to pack your unit. However, the US repair center is closed on Mondays. Please arrange the pickup during working hours. Thank you for your understanding！ Best regards， Lizy

My projector had multiple issues within first year of purchase. Reached out to ProjectorScreen customer support multiple times. Very poor customer service. Essentially they are the middleman in the projector business. It has taken me 6 months to get a partial solution. I got a screen with ripples in it. Nothing customer service can do. Left me to talk to the manufacturer who is in China, who couldnt provide a solution. Would caution everyone away from this company. Not a positive experience. Spent $2,000 and got a terrible experience.

Ordered a couple items through ProjectorScreen.com. My floor rising screen showed up promptly and worked no problem! They were upfront about shipping times and helped me through every step of the way. Also purchased a motorized shelf for my UST and it made a big difference setting up my projector. I would recommend them to anyone who needs home theater equipment!

They don’t state if they don’t have the item in stock. Been waiting 2 weeks they said me a link from some weird Chinese company that I guess it gets shopped straight here. No tracking number nothing. When I messaged them they said I should call the shipper not their problem.still waiting. Still No date on when item will arrive

I ordered wall paint ($200) for my projector on 05/23. A week after on 05/30, I contacted their customer service to check on the order. They assured me it would ship the following Monday (06/02). On 06/08, I had follow up again and they finally shipped the paint on 06/09, which I received on 06/11, almost 3 weeks after placing my order. I give the poor rating because I had to actively contact their customer service to get the order fulfilled. I also asked if they could give me some discount for the inconvenience. After flatly refusing, they agreed to a $5 discount, which quite doesn't do it. Overall, disappointed with the service.

We’ll see how it goes. Didn’t have the best interaction with Brian. Will update my review accordingly in a couple weeks.