PrometricReviews of prometric.com

Absolutely worse experience and customer resolution EVER! If 0 (ZERO) star review were available I would have confidently given this company that rating. Day of test, from home, my daughter spent 30 min on phone with IT and then I spent over hour on phone with IT and granted them remote access to our computer with no resolution. I knew more than the IT helper and that’s not good because I am far from a guru. IT tells us it’s their fault, it’s a 2020 error, that we will be refunded and given a free registration for re-test (that is needed for an application. Told the company would email and contact us, no surprise that they did neither. When you try to contact Prometric, next to impossible. If you have an hour or two to hold and you are fortunate enough to break through, be prepared for multiple transfers, multiple holds with excessive wait times and get a translator cause whatever foreign country they are Routing the calls to has a horrible connection and reps have such thick accents it’s challenging. WILL NEVER USE THIS COMPANY WHEN GIVEN A CHOICE! CANNOT RECOMMEND THIS COMPANY. WOW WHAT A TERRIBLE EXPERIENCE! UPDATE: CUSTOMER DISSERVICE CENTER IS IN MALAYSIA! GOOD GRIEF, 4 hours invested, 0 resolution, down -$200! AVOID AVOID AVOID

This testing company is the absolute worst and ETS should really abandon it. I scheduled my Praxis Content exam this past Saturday, showed up, and waited 2 hours for them to try to get the test started but they couldn't because of technical difficulties. They sent me, but not ETS so I still have to wait for them to contact ETS before ETS takes the hold off of my account so I can reschedule the test for this week. If they can send me an automated email, why can't they send it to ETS at the same time. This is so disorganized when people need these certifications to get jobs. I'VE BEEN ON HOLD FOR 4.5 HOURS! Their tactic is to wear you out so you give up.

Please look at my full review on the BBB.ORG website. I have also filed a formal complaint through them. There was a technical issue on their end. They disconnected me I was unable to restart their program twice The tech chat was useless (just told me to restart it) There is no customer service number on the contact us section of their website. I had to find it through an internet search. I filled out the text fields for their contact us section while on hold for a human at the number I found. It was strictly an automated line, you can't get a human. Found the number for corporate. Called them, get a rep, she got annoyed with me for asking how to fix the problem in addition to rescheduling. I was told my account was reset and I could go online to reschedule. Logged in to reschedule, my test was canceled. Waited an hour to see if the request just hadn't gone through. Logged in again (now 3 hours into this ridiculous display of incompetence and avoidance) to find out my test was still canceled. Called corporate again. Was told all that could be done was transfer me to a rep to reschedule my exam. Was transferred to the wrong department. Was given the number for the right department and hung up on instead of transferred. Called the scheduling department. Asked for a manager or supervisor as the last rep not only didn't resolve the issue, but was less than professional about it. Was told I should reschedule with this new rep, then contact the complaint department. Rescheduled with the new rep, got the direct line for the complaint department, and have been sitting on hold for over and hour and a half waiting for some one. Guess I'm not the only one that has an issue. Also, not sure that they aren't violating anti trust laws by being the only game in town to obtain your NMLS license in California, AND the American's With Disabilities Act by requiring vocal contact. What about mutes? ****UPDATE**** After being on hold for 2 1/2 hours was transferred to "the department that takes the calls no one else wants to" (I am quoting the employee). She was FINALLY able to reschedule my exam for the following Monday. The following Monday I logged in about 45 minutes before my test time because of the issues I'd had the prior Thursday. AGAIN I was unable to get into their testing suite. After chatting with 3 tech support agents ( all of which I felt hinted that it was Prometric's software that was faulty) I was still unable to log in. That took about an hour an a half. By then my test was locked and cancelled yet again because I was unable to log in. After another 5 hours of being on the phone transfer after transfer, hold after hold, I was finally able to get my test scheduled a third time. I finally decided to risk COVID, drive an hour + round trip and pay $15/day for parking to take the exam in one of their testing facilities.

If I could leave zero stars I would. What a horrible company to deal with. I set an appointment for a virtual proctored exam and couldn’t get in for 2 1/2 hours until I found out that they had actually scheduled it for six weeks later online even though I had a confirmation email for that appointment. I spent two hours on hold trying to get through to them with no success.

Dealing with this company has been a massive headache from the beginning. I am on hold for the 4th time as I write this. Yesterday I was on hold for 2 hours before I got through. Unfortunately the state I am taking my exam only contracts with them for the certification I am seeking so I have learned to deal with it, but lawdamercy, this may be THE worst company I have ever dealth with. I've been charged twice without confirmation or the option to actually schedule my tests and so each time I have to wait on hold for two hours to get everything process. In addition to that, you can't do anything online to register, cancel or change. Hot. hot. mess. I know this doesn't change their systems, but I've been holding back on venting the last few weeks dealing with them and welp, thanks for reading and good luck if you feel my pain.

This company should be shut down!!!! In August 2020, the state of TX switched to Prometrics for all CNA testing. Our experience has been nothing short of horrific. My daughter registered for her written portion of the online test for Dec 20, 2020 at 5;15pm. Like all of the other reviews you see, she was unable to connect despite multiple attempts. Technical support is nonexistent with these people...they refer you to a bot/chat that is useless. She gave up in frustration and began the process of rescheduling in person. Good luck reaching anyone. We have spent HOURS on the phone trying to reach someone. When you do get someone, they cannot help and transfer you around. The name of their game is to get you so frustrated that you give up!!!! These people are not in the US and they have no idea what they are doing. This morning, my daughter shows up for her in person clinical test and was told that they didn’t have a test for her!!!!! I am DONE!!!!!

Horrible! It was very difficult to access the online test after many things and then when I was over 60% of the test it disconnected in the middle of the exam, and it was impossible to reconnect. My wifi and laptop battery were fine. All full day was lost, and tons of nervousness and frustration. I tried everything, bad customer service. The persons were very casual with no respect, speak too fast, difficult to follow. Then a huge wait for nothing, no answer. I will have to reschedule. Horrible experience. I do not recommend it. This online testing doesn't work at all. I had conpleted many test at Prometric and this is my only and last online test and it was a nightmare. Don't do it.

0 stars, they scammers trying to stealing your money without giving you full service, they will let you keep taking the exam for many times to steal your money please everyone stay away from this company they so rude and disrespect the worst company ever. Also there is proctor girl she is so rude she don't know how to talks to customers her name is naomi nicte she will make customers complains about this company should closed or change the people who works in it. Please hiring respectful people.