PrometricReviews of prometric.com

Terrible. The system frozed my computer and glitched during my test, when I was 95% done. after 2 hours taking with different technicians and several attempts to get back in, I was not able to go back in. Lost the whole day and was not able to accomplish anything. Not even mentioned that I had to do the “security reviews” several times before the test because at each time something was missing according to the pro-proctor, any new person I got had a different complaint about my workspace and made me do some ridiculous checks.

Cowards who won't schedule for a valid NTS and won't answer complaints.

Only one bathroom so always a line that takes up time to wait, the staff is horrible and rude, especially one hispanic woman (I won't share name, but she works at Diamond Bar location as well). She was literally speaking loudly with another staff and cursing about something personal while people were testing. Equipment is glitchy, slow and freezes which makes an already stressful experience so much worse! Lastly, many people come take tests here for different things so it's super distracting when they are fumbling with papers, binders and calculators for their tests which allow this while I was trying to read long paragraphs and concentrate for my test. I think Prometrics should NOT be used as a vendor considering all the horrible experiences have reported over years now

I wish I had researched this company before deciding to do a remotely proctored certification exam, but I never would have expected that ASQ would contract for services with such a horrendous provider. The amount of information provided prior to exam day was wholly inadequate to explain the many limitations of their application. It clearly hasn't been tested on newer builds of Windows. You can't even progress to a system test unless the application has successfully installed, and there is nothing to indicate that it hasn't installed properly until you go to use it. On exam day it just loaded endlessly. I rebooted, uninstalled and installed again, called ASQ and obtained a number for Prometric. Their tech support di not resolve anything, so I grabbed one of my older laptops and successfully installed the application, only to learn that their chat freezes if you're using a touchscreen laptop (per the proctor), so I was forced to log out (i.e., start all over) and disable the touchscreen. After doing so, logging back in, going through the ridiculous examination of the entire room contents, including under the lamp and the ID I just placed on the desk, for a second time, I was told that the screen lock needed to be on to prevent screen rotation as that had disabled the chat 'feature' once again. As this setting was grayed out (not available to change), this would have involved locating and disabling the correct driver. As I'd already spent well over two hours trying to get their crappy application to work by downgrading and disabling common laptop tech, I decided it was time to get ASQ involved. Seems the American Society for Quality should practice what it preaches when it comes to selecting service providers.

The worst customer support I have ever experienced. I have use many proctored softwares in the past to no issues. I took off a day of work for an remote exam through prometric and after 3 hours of customer support phone calls I was told the only option was they could reschedule a week later due to an Issue on THEIR end. disgusting and unacceptable dont see why any organization would use this software.

One of the WORST experiences ever. I had to change desktops/laptops 4 different times because some of my devices were “prohibited”. They absolutely nitpick every single step of the way. I spoke to many people because I had to change devices so many times and every single one had extremely thick accents. Not just accented English. It literally sounded like they were speaking a completely different language at times. Because I couldn’t understand them, apparently I “violated one the rules.” that violation was literally just me getting water on my break. The lady in the beginning told me that as long as I stay in the frame of the camera I can do that. Then on my break, they assigned me a security agent who told me that I in fact it wasn’t allowed to do that and they’re forfeiting my exam and reporting me to the test sponsor. When I tried to clarify the situation, they were very disrespectful and tried to rush me off the call. Hopefully other people have better experiences, but if anyone is looking at this, I absolutely would NOT recommend testing remote with prometric.

I would rate lower if I could. Took 4 attempts to make my home office "acceptable" to their testing. Each proctor came up with new things to complain about. First one was rude. All were barely intelligile with their accents and sound system. Nothing like being made to feel like a criminal in your own home. As a professional, this was unacceptable. All proctors are overseas, heavy thick french accents, and a couple were downright rude. No wonder they don't want you recording, because they don't want to let out to the world how horrible their customer service is. Yes, I passed, but the 1 hour it took to clear their "proctor security" was outrageous. Each time I had to log in and out. When it was all done, their invasive software screwed up my monitors on my computer which took another 30 minutes to resolve. Find any other testing center other than these people.

If I could give minus 10 I would. This company is based overseas and I a disgrace. On two separate remote exams I was cut off by them, not my connection. I am fighting to have 2 x £105 refunded by them. The staff are rude. A word of advice do not sit a remote exam with them. Go to an approved test centre as it's far less hassle. Prometric are a shambles of a company.