PROMIX NutritionReviews of promixnutrition.com

They advertise a 90-day return policy but that is not accurate. The 90-day return policy does not apply if you buy with a discount and they make it so that basically everybody buys everything with a discount. Thus there is really no 90 day return policy. I had an allergic reaction to one of their products and they still wouldn't let me return it.

The company uses outsourced customer service and deceptive bait and switches to deny customers of guarantees. Luckily, I documented the fact that they changed their return policy AFTER I made the purchase (deceptive), then used it to deny my claim, which has given me enough documentation to trigger a chargeback (thank you Chase!) I'm also having their products tested in a local 3rd party lab because the items gave me bad reactions that I've never had with other brands. If anything is awry, then I'll be pursuing legal action with the FDA (Google "Supplement complain steps FDA").

If I could rate them a 0 i would!! This company is so unprofessional and lie on their website with their 90 day guarantee- i tried to return because the product was disgusting and I just couldn't drink it only had two packets and they said the 90 day guarantee doesn't apply if you used a discount- what kind of bs is that!! If I would of known i wouldn't have used a discount - it's a total SCAM!!

Faultyproducts that do not stand by their expiration date. I have had several encounters with Promix and enjoy their clean products. What i don't enjoy is their lack of professionalism, customer service or accountability. I have had packages/orders go missing (which they luckily replaced after accusing me of having the item), recieved open product and now, items that are spoiled and turned solid as a rock, a year and a half before their expiry date and they refuse to honor it. Stopped responding via email, and repeatedly stated that the shelf life vs expiry date is not valid. They only guarteen their items to last 90 DAYS OF PURCHASE and don't acknowledge the expiration date posted on their items. DO NOT BUY THIS PRODUCT (Blood Flow). If you do not use it within 90 days, the item will solidify into a rock. THEIR NINETY DAY GUARANTEE POLICY HAS NOTHING TO DO IF THE ITEM IS EFFECTIVE IN EVERYTHING I DON'T HAVE ANYTHING TO DO WITH THE SHELF LIFE. I reached out to customer service to see if they would be able to send a replacement for the faulty product, seeing as the EXPIRY DATE states August 2026. Even though the expiration date listed on the bottle says 2026 the company does not guarantee that it will last that long. They only qaulifu items eithin 90 days. To me this is false advertising. I have shopped with promix many times in the past And am forever shocked and disappointed, and by the lack of professionalism, accountability lack of scientific evidence of shelf life versus expiry date, and overall lack of quality of service. Wasted a whole $150 on this item, along with 2 Beets Jar (which I also have factory sealed, that also hardened into a rock). The company claims that there is silica within the powder to prevent it from it forming into a rock. However, if the item is able to spoil after 90 days into a rock, imagine what it's doing inside of your body. Horrible product horrible company and horrible service. They stopped responding after I questioned their lack of shelf life right versus expiration date and refuse to offer any sort of compensation that equated to the amount purchased (even a store credit).

If I could give 0 stars I would. Shady business practices and terrible customer service. Note that if you purchase an item with a discount code you cannot return it. Nowhere do they tell you this during the whole buying experience.

Outstanding customer service. I made an error ordering, and, within a few hours, AND, on a holiday weekend, I was emailed a response that was beyond my expectations. Above and beyond service.

I bought their whey protein mix and it tasted disgusting along with the packaging not being able to close. I wrote a 1 star review and they deleted it, and reached out to me via email saying that I was unable to return it because I had a subscription, and that I could transfer the protein into a different bag. They were dismissive and condescending.

I’ve been drinking this protein for months and have always enjoyed it—especially the vanilla flavor. This time, though, the taste was off and didn’t match the usual quality. Initially, customer service wouldn’t let me return it or issue a refund, which was disappointing. However, after explaining the situation in detail, they did issue a refund. I really appreciate that they ultimately made it right. The grass-fed whey protein itself tastes great, is high-quality, and affordable. I just think their customer service could use some improvement. In the end, I commend them for resolving the issue.