Proper Insurance ServicesReviews of proper.insure

Had a wonderful experience with Bob! He was quick to respond and we were able to get insured with ease. We appreciated the fact that we didn't have to spend time on multiple phone calls to get a quote/proposal. Highly recommend!

We have had proper insurance for 2 years. They have asked us to complete tasks to make our lane home insurable. We have completed all. Now they want us to block off top dock at lake house(deep water dock). We have to install gate so people won’t jump off. That’s why people have double deckers. People will now just jump over railing or stand on it to jump off. This is so ridiculous. They have now dropped us because we argued that this was very unsafe request. It’s a lake house with dock. People are going to jump off dock into water.

Very responsive and quick service. I worked with Taylor and she was a great communicator and proactive. I haven't used the insurance yet, but the sign up process definitely gets five stars!

I had a guest who inflicted a LOT of damage on my home. I had to close it down for 40+ days. But Proper Insurance made it easy to have the confidence of knowing they would stand by their coverage, making us whole for all the damage to our home. Our rep, Chelsey, made the whole process smoothe and easy. It really gave us peace of mind in a very difficult situation. Thank you Chelsey, and thank you Proper Insurance!

I have a policy for my property, which is both my residence and a rental property when I am not in town. I recently had a major flooding event due to a back up on the city line while I had renters that resulted in over a month of work and lost income. Elizabeth Douma, my adjuster, was incredibly helpful in navigating everything I needed to do both in working with the city insurance company, making clear what my policy did and did not cover, and accounting for home management fees. She was incredibly pleasant to work with - during a very unpleasant experience - and made the process less stressful. This was all during the exact same time she was having to navigate claims from the HI fire and she made sure that my claim did not fall through the cracks. If you have a property and use your property for mixed purposes (both as a home and rental when not using), I cannot recommend Proper enough.

We had a great experience getting home insurance for a new rental property through Proper Insurance, working with Bob Bradley. Bob was very efficient and excellent at explaining everything in layman's terms. We had a tight timeline with our closing and while we were waiting over 2 weeks for other insurance agencies, we were quoted, had all our questions answered and had the right policy selected with Proper within three days working with Bob.

I am a short-term vacation rental host in Florida and have my properties on Captiva Island. When Hurricane Ian hit Florida last September my property was devastated by the storm surge and excessive winds. I reported the damages to my insurance company, Proper Insurance. There was no, or extremely limited access to the island. However, a Proper Adjuster, Chad Martin was able to access my home before most of insurance personnel. I think he took a boat! Chad was knowledgeable, professional, helpful, and compassionate under the worst conditions after the storm. Chad submitted the results of his inspection to Peter Grubbs, also with Proper, who handled the claim through closure. There were many obstacles due to access, supply chain, available contractors, etc. Peter was patient, helpful, and sympathetic to our situation. He made check-in calls constantly and issued payments quickly so we able to get the home repaired before most on the island. Our house is complete now and some other homes around us are still fighting their insurance companies. These men made a terrible situation smooth and painless. I have another property on the island with another insurance company and their service did not compare to the service we received from Chad and Peter of Proper Insurance. I feel like I have gained a couple of friends in Chad and Peter. If you want the best claim experience, insure with Proper.

Recently had a great experience with Proper Insurance, after having a really bad one. But it seems they’ve made some major changes and things are a lot smoother now. I had some guests throw a party at my property and really got out of hand. I made a claim and my claim adjuster, Chad Martin, was nothing but helpful and thorough through the entire process. We resolved the damages and I’m so grateful. Thanks Chad and Thank you Proper Insurance for getting it right this time.