Proper Insurance ServicesReviews of proper.insure

This was our first time contacting Proper Insurance and we are so happy with the service we received. Cayman was very helpful and knowledgeable. He took the time to really explain the policy and work with us. I would highly recommend Proper and Cayman :)

Thank you Cayman and all the folks at Proper for making my change in insurance companies so easy. I’ve never had such a quick response to questions and emails as I’ve experienced with Proper.

Stay away from this company. A total scam. They will collect high insurance premiums and when something unexpected and terrible happens and you file a claim they will give you all sorts of reasons how the policy doesn't cover anything, even though there is clear storm damage. They will pull some obscure passage from the policy on why it's not covered.

I want to take this opportunity to thank Chad Martin and the team at Proper Insurance for doing a super job to help rebuild hurricane damaged property in North Carolina. Mr. Martin, who is a Senior Claims Specialist, was particularly knowledgeable and helpful with all aspects of the claim. He quickly learned about the condition of the property and what was needed to rebuild and stood by us the entire time to make sure the job was done right. Chad Martin was also available whenever I had a question and very easy and pleasant to speak with. Although many insurance companies have a bad reputation, our experience with Proper and Mr. Martin has been just the opposite – thanks so much for everything Chad and team!

Proper Insurance has served us well throughout our short term vacation rental period. Taylor Stults, our agent, has been prompt, courteous, and professional during our time with Proper. Thanks for all the help, Taylor

Proper insurance has recently gone downhill in my opinion. They seem to be majorly price gauging, for one, get a second opinion! Ask AI to list all of the other STR insurance providers in your area. You’ll save thousands! Just know that if you sign up with Proper and decide to switch companies later it’s nearly impossible due to inefficiency or flat out ill-intentions, I don’t know. We went through all of the steps to terminate our policy - ad nauseam - and communicated with multiple employees who verified our request was received and the policy would not renew. Yet no one did their job right to officially stop the renewal payment from automatically coming out of the mortgage escrow account. It’s so infuriating to now have to spend God only knows how many hours of my life getting an obscene amount of money back from their underwriter Lloyd’s of London. I have hard evidence of my request to terminate the policy, well in advance of the billing and expiration date. So, I’ll update the results here when swimming through the red tape and then waiting on the refund check is finally over. Fun times. Choose wisely.

Horrible claims experience. They take forever to settle claims. Their settlement offers are always drastically low. They profit from delay, deny, and defame tactics. Their in house claims supervisor just tries to intimidate you to deny your claim or make you settle for less!

My claims specialist, Elizabeth Young, was great to work with from start to finish. She was communicative, responsive, and knowledgeable throughout the whole process.