Reply from Property FoundJan 7, 2026
Hello Teja,
We’re truly sorry for the frustration and disappointment you’re expressing, and we appreciate you taking the time to share your concerns. We understand how upsetting this experience feels, and we want to address the points raised with clarity and transparency.
Regarding lead delivery:
As outlined in the signed agreement, your plan includes 100 verified leads delivered over a 12-month period, with delivery dependent on market activity and lead availability. The figure of “8–10 per month” is an estimate, not a fixed monthly guarantee. December and early January historically see significant slowdowns in real estate inquiries, which impacted lead flow during this period.
According to our records, leads have been delivered and logged in your client portal, and additional leads were scheduled as part of the compensation plan discussed due to holiday seasonality. Lead responsiveness can vary and is influenced by timing, follow-up strategy, and buyer/seller readiness; however, all leads provided were real inquiries, not fabricated data.
Regarding communication:
We sincerely apologize if you felt unsupported. There was no intention to ignore or “ghost” you. Temporary disruptions occurred due to internal scheduling and holiday closures, but our company has remained fully operational. Your account manager and our support team are available, and we are actively responding to client communications.
Regarding guarantees:
All refund and replacement terms are governed strictly by the signed agreement. Since services were delivered and the account remained active, the refund conditions outlined in the contract were not triggered. That said, we remain committed to fulfilling the agreed lead allocation and resolving concerns constructively.
We respect that you have screenshots and records—our system also maintains time-stamped delivery logs and communication history, and we are confident in the documentation supporting our service.
We encourage you to contact us directly at [email protected]
so we can review your account in detail and move forward toward a resolution. Our intention has always been to deliver value and honor our agreements.
— PropertyFound Support Team