Violet N.
Disappointed.
I purchased a subscription just to be disappointed that they did provide what I needed unless I would pay an additional fee. I decided to cancel and they continued to charge on my bank card. I called and I was told that I had elected auto renewal and that is why it charged me, even though I had already cancelled.
Reply from PropertysharkDec 15, 2017
We apologize for any inconvenience this situation may have caused. Your refund request was received after 5 business days passed from the charge and your account needed extra review. Since we do not want to charge customers who aren’t using the product and there was no usage on your account after the charge, upper management approved your request.