Crystal
The drivers communication was very…
The drivers communication was very unprofessional. We asked to receive a call 30 mins before pick up in Matteson, Il. We received a 10 min call. When communicating with driver, they were laughing and making jokes. Since this matter was a sensitive situation, it cause my stress and anxiety. I had to schedule an immediate therapy session. Losing over 15 family members in three years is no laughing matter. I live out of state and informed the agent upon booking. So, I had to make arrangements with other people to take care of this process. I gave a four star because the job was completed and I always use this company. I often tell other family , friends, and co-workers which led to a government contracts for the company. The drivers should remain professional at all time. I don’t remember the services date, I think it was sometime in April or May.



