Great
Based on 107 reviews
Pro Sound Gear4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Born in 2010, PRO SOUND GEAR an industry leader retailer in Pro Audio, Recording and Music Instruments, and manufacturing of professional audio products that ensure sonic reliability and complete satisfaction for SoundPRO SOUND GEAR has been dedicated to serving musicians with a deep passion for music. Our team consists of musicians, producers, composers, DJs, engineers, and artists who are deeply engaged in Miami’s vibrant music community. We share your enthusiasm for gear and are committed to providing expert assistance to answer all your questions.We are always willing to go the extra mile. We understand the pivotal role gear plays in our customers day to day lives. Never hesitate to contact us with any questions you have about what gear is best for you!Welcome to PRO SOUND GEAR; join the Sound, Knowledge & Passion along with professionals.
Pro Sound Gear (prosoundgear.com) has 107 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
107 approved reviews, newest moderated first
Seth J.
Super easy shopping experience. The website is clear, checkout was quick, and the product descriptions were spot-on. Prosoundgear nailed it!
Reply from Pro Sound GearDec 14, 2025
Thank you so much for your positive feedback! We truly appreciate you taking the time to share your experience. It means a lot to our team to know that you are satisfied with our service and that we were able to meet your expectations.
esther J.
Amazing experience! The customer support team was super helpful and knowledgeable about audio equipment. Prosoundgear really knows their stuff!
Reply from Pro Sound GearDec 14, 2025
Thank you so much for your positive feedback! We truly appreciate you taking the time to share your experience. It means a lot to our team to know that you are satisfied with our service and that we were able to meet your expectations.
Karen S.
Do not buy from this company. They will try to rip you off! Read the other 1 star reviews! Purchased an item from them through Amazon. They sent the wrong item. Saw that as soon as the box was opened. Immediately contacted Amazon who arranged a return. The company charged a $172 “restocking fee” because the item was “used.” Never removed it from the plastic! Went around and around with them. Finally went back to Amazon who refunded the full amount. Apparently, if they don’t have the item they send the wrong one and make money on the “restocking fee.” Scammers! Do not ignore the 1 star reviews. Avoid at all cost!
Reply from Pro Sound GearDec 14, 2025
We are sorry to hear about your experience, and we appreciate the opportunity to clarify what happened. Our records show that the item returned to us was not the same model that was originally shipped, and it arrived opened and marked as used, which is why a standard restocking fee was automatically applied. This process is handled by Amazon’s system and is not something we apply manually or arbitrarily. That said, once you contacted Amazon, they reviewed the case and issued a full refund — which we fully supported. We never charge customers for items returned in new and unused condition, and we do not benefit in any way from shipping incorrect products. We take customer satisfaction seriously, and we encourage anyone with an issue to contact us directly so we can resolve it quickly and fairly.
Marx P.
I purchased from this company, they do not stand behind the product they sell after 30 days you are on your own. I purchased a speaker and the battery is defective. They won’t do anything they told me to call the manufacturer manufacturer, not responding. I’m out of all my money. suggestion don’t buy anything from these people.
Reply from Pro Sound GearJun 30, 2025
We're Sorry to Hear This, but Let’s Make It Right. Don't hesitate to get in touch with our customer service higher-level department by sending an email to: [email protected]
Romm3l405
DO NOT BUY FROM THIS COMPANY THEY WILL RIP YOU OFF! THEY WILL TRY TO SEND YOU USED GEAR!
Reply from Pro Sound GearJun 30, 2025
We're Sorry to Hear This, but Let’s Make It Right. Don't hesitate to get in touch with our customer service higher-level department by sending an email to: [email protected]
William L.
This company is very misleading. An item listed as in stock on there website was not actually in stock at the time of order. Contacted company after 2 days of seeing the item in process. Contacted them via email and was told the following: There is no estimated time of arrival, but we might be receiving our next shipment within 1-3 weeks or sooner. I told them if they can’t provide a ship date to cancel order and provide a refund. Then I was told: This is possible that when we have it back in stock there will be a difference in the price at that time. I just want you to know this at first. If you still want to cancel and refund your order kindly guide me. However, you will get this at the same price if you wait. This makes no sense to me. What kinda company is this. How can they stay in business. Should be able to cancel the order and provide a refund since they don’t know when they will receive a shipment. I recommend not doing any web order business with this company! Very dissatisfied customer
Reply from Pro Sound GearJun 30, 2025
We're Sorry to Hear This, but Let’s Make It Right. Don't hesitate to get in touch with our customer service higher lever dpt sending an email to: [email protected]
fabio Z.
Don’t waste your time or money. They can’t be trusted. I returned an item and they charged me a $300 restock fee deeming it was used. I returned it in the same condition as I received it. I read bad reviews but chose to give them a chance. What scammers.
Reply from Pro Sound GearJun 30, 2025
We're Sorry to Hear This, but Let’s Make It Right. Don't hesitate to get in touch with our customer service higher lever dpt sending an email to: [email protected]
David W.
'I was pleasantly surprised by the competitive prices at ProSoundGear. They offer great deals on top brands, making it my go-to store for all my audio needs.'
Reply from Pro Sound GearAug 1, 2024
Thanks for the review
