Pro Sound GearReviews of prosoundgear.com

Placed an order on the 2nd. Didn't receive a shipment notification until the 6th. On the 10th I realized that it still hadn't shipped. I called in and was told that there was a back order. I never received a notice. I requested a refund.

In general it was a good experience. The chat service agents were very kind and fast for answering my questions. It is not 5 stars because the keyboard I purchased came in the original brand box, so , Fedex left it out my house´s main door for hours before I got at home and took it. I think It was a little risky in Denver City.

Great customer service. Items shipped out immediately. Very satisfied.

Excellent customer service.W I'll be doing more business with them

These guys are garbage placed an order and was never shipping, either send my product or refund me

Unresponsive. Like others noted... They indicate something shipped, but when you go to the actual shipper, they haven't received the item to ship... Update... Finally received the piano. The store tried to put it on FedEx, but I had been in communication with FedEx and understood from those communications as well as tracking data that the store had sat on the merchandise over a week before actually sending it out. I'm happy with the piano, but didn't like having to chase to get delivery.

This company advertised on their website a soundboard and a case that we ordered and paid for. I got an email stating the items had shipped. Later that day I received a call from a gentleman that said he was in charge of shipping. He told me their website was wrong and the advertised price was not correct and they would not honor the price they advertised. If I wanted the merchandise then I would need to pay more. I explained that I got notification the items had shipped already. He explained they had not and the manager told him he would need to call me and be the bearer of bad news. So odd the manager himself didn't call since we're looking at a transaction that was $700. I told them I would decide what I wanted to do and get back to them. I tried to call the manager several times and left a message but he never did return my call. I went ahead and paid the extra amount to receive part of the order. I received an email from them asking for me to review my product before I ever received the merchandise. I see this company has not solved its clerical errors issue because this is what they sent in their email "While we work hark providing customers with low prices and the best service possible we also need your your fantastic feedback on Facebook!" Ummm I think they could start with first making sure what they post and send out is accurate. It's really disappointing ... we will not be purchasing product from this company in the future. They could have had a customer for life ... but instead I hope that extra money they made this time was well worth it. RESPONSE: I really appreciate you attempting to solve the problem but from our end I think that’s not really fixing it for us. We are a small organization trying to upgrade our current sound system and XLR cables aren’t really what we need. I think the real issue is that there was a $150 difference between what you advertised and what you decided to sell it for post purchase. I can understand if future purchases you wouldn’t want to sell it for that advertised price. We are just really disappointed about how it was handled from your end with no call from a manager or returned call. I think we would have never left a negative review if someone would have reached out beforehand and tried to make it right. I think to decide to give us something we don’t need is missing the mark as well as missing the point. I feel like to truly fix the problem would be to actually give us something that’s beneficial to our organization. I never received a response.

Pablo was great... Very responsive and on the ball. I will be purchasing here again.