Excellent
Based on 976 reviews
Prosper Health4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Prosper Health provides adult autism diagnosis and neurodivergent-affirming therapy. Their services are covered by most major health insurance carriers, conducted via telehealth, and clinically validated. Assessments protocols are based on over 30 years of peer-reviewed research and developed in collaboration with faculty from Yale and Northwestern. Assessment and therapy techniques are clinically validated, evidence-based, and standardized. Prosper's clinicians are neurodiversity-affirming, experts in adult autism, and trained to recognize and understand autism across diverse experiences, including women, LGBTQ+, and BIPOC clients.
Prosper Health (prosperhealth.io) has 976 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
976 approved reviews, newest moderated first
IS
Prosper health provided me with a reliable and comprehensive assessment. I loved that I was able to select my provider based on quick descriptions and they lived up to them! The process was through and I felt seen and heard the whole time. The review of questionnaires to explaining the results were very informative and helpful.
Christina
I was nervous about the process of seeking diagnosis but I found the process both easier than anticipated and affirming. I was able to fill out questionnaires, ask loved ones to do the same, choose my assessor and schedule online. I appreciated my assessors clarity and honesty. Plus the ability to have ongoing aftercare is so important.
Selene W.
I had been trying to find a reliable way of having an autism diagnosis. Prosper Health made the process much simpler and cost effective which in turn made it less stressful than the alternatives I had seen before hand.
Starrsha
Easy, and honest process. I received my diagnosis after a 3 meeting process.
Geoffrey U.
I made the decision to get an autism assessment. I am so glad that I chose Prosper Health. When you set up your profile, the process is very easy and user friendly. Scheduling your assessment is very easy as well. During the assessment, the doctor was very professional and explained the process every step of the way. I am so thankful for Prosper Health and I highly recommend.
Elizabeth
I really liked the Dr. that administered the assessment. My doctor was informative, empathetic and thorough. Upon being diagnosed, I began meeting with a Prosper Heath therapist. All was going fine until she sent me a message advising she was leaving PH and to keep up with therapy. I reached out to PH numerous times to have another therapist reassigned. I was willing to start at ground zero through PH because up to that point, I had a good experience. I really liked and needed the weekly therapy! I was just diagnosed and I was shaken! I never heard back from Prosper Health. Despite numerous attempts, I never received a response. I got so desperate I reached out to the doctor who administered. She was great help. Now I am back in therapy with an autism informed therapist through a Prosper Health competitor, Alma. Much better customer service, and my doctor assured me she wasn’t going anywhere soon and had been w Alma for a while. So, Prosper Health lost an invested client by demonstrating poor customer service and lacking follow-up. Do yourself a favor and check out competitors first. Prosper really let this AuDHD gal down when she needed their help the most.
Reply from Prosper HealthOct 21, 2025
Thank you so much for taking the time to share your experience. We’re truly sorry to hear that your transition after your therapist’s departure wasn’t handled with the care and communication you deserved. We completely understand how important consistent support is, especially after receiving a new diagnosis. We regret that we let you down during that time. We’re very glad to hear that you had a positive experience with your assessment provider, and we’re equally sorry that your follow-up experience didn’t reflect the same level of care. Your feedback has been shared with our leadership and client support teams so that we can address the gaps in communication and ensure this doesn’t happen again. We’re continuously working to improve our therapist transition process so clients never have to feel left without support. While we understand you’ve since found care elsewhere, we sincerely wish you the best on your journey and hope that your new therapist continues to provide the stability and understanding you deserve. Thank you again for sharing your honest feedback. It helps us grow and do better for every client we serve.
Kate
Perfect but the paperwork wasnt sufficient
Reply from Prosper HealthOct 21, 2025
Thank you so much for your feedback! We’re glad to hear that your overall experience was positive! We’re sorry to hear that the paperwork didn’t meet your needs, and we’d really like to learn more about what felt insufficient so we can improve. If you’re open to it, please reach out to our team at [email protected] so we can better understand your experience and make sure you’re fully supported moving forward.
Chelsie
Everything about prosper health is amazing!! My therapist is amazing and such a good fit for me and everyone who works at prosper you can tell care!!
