Reply from Prosper MedicalMar 23, 2026
Hi Sandy,
Thank you for reaching out. We sincerely apologize for the confusion regarding our membership fee—the last thing we want is for a billing question to overshadow your care.
We have processed a full refund of your $49 membership fee. You should see that reflected in your account within the next few business days, depending on your bank.
The Prosper Model: We noticed you left us a 5-star review after your visit, and we are so glad you had a great experience with your doctor! To provide that level of service, we use a Hybrid Model that is a bit different from a traditional doctor’s office:
Your Insurance ($25 Copay): This covers the clinical time with your doctor, just like a standard clinic.
The Membership ($49): This is what powers the "Five-Star" experience you enjoyed. It funds our Concierge Team—who handle specialist referrals, prior authorizations, appointment coordination. They will also hunt down the lowest medication prices and provide on-going support between appointments.
In short: your insurance pays for the medicine, and the membership pays for the elite access and advocacy that traditional offices simply don't offer.
We try to be as transparent as possible about this during sign-up, but we recognize that healthcare billing is rarely simple. We’ve taken your feedback to heart as we continue to improve our checkout experience.
Sandy, we genuinely hope you'll give us another chance to show you what a membership experience is supposed to feel like. If you ever have questions about your account, your benefits, or your billing, our Care Concierge team is always here and happy to help.
To your health,
The Prosper Medical Team
