Protos SecurityReviews of protossecurity.com

Reply from Protos SecuritySep 17, 2026

Thank you for bringing this to my attention. This is not normal, and I understand why it would raise a concern. I have escalated the issue to our Dispatch team so they can look into why you are receiving correspondence with red writing. We appreciate you making us aware of this, and we truly value your partnership. We look forward to continuing to work with you and partnering on additional assignments in the future.

Reply from Protos SecuritySep 9, 2026

Thank you for sharing your concern. We’d love to learn more so we can better support you and your team. We’re all one team, and your feedback helps us improve. Please connect with your VRM, we’re happy to listen and help.

Reply from Protos SecurityJul 13, 2026

Thank you for bringing this to our attention. We appreciate your patience and understand your concerns regarding your KPI rating. We value our vendor partners and want to ensure you have the information and support you need. Your Vendor Relations Manager will be reaching out to you shortly to discuss your questions and help provide clarity on your KPI. Thank you for your partnership, and we look forward to connecting with you.

Reply from Protos SecurityJun 8, 2026

Thank you for taking the time to share your feedback. We are sorry to hear that your experiences have been frustrating and did not meet your expectations. Reliable communication and follow-through are critical to the service we strive to provide, and we take concerns like these seriously. Your comments have been shared with management for review, and we will use this feedback to identify opportunities for improvement. We appreciate your honesty and the chance to address areas where we can do better.

Reply from Protos SecurityJun 5, 2026

Thank you for your feedback. We're sorry to hear that your experience did not meet expectations. At Protos Security, we strive to provide organized, responsive, and reliable service, and we take concerns like yours seriously. We will have your dedicated Vendor Relations Manager reach out shortly to learn more about your experience and identify ways we can improve.

Reply from Protos SecurityJun 2, 2026

We are sorry to hear that you feel this way. We will have your Vendor Relations Manager reach out to you to learn more about the issues you are experiencing. Your partnership is important to us and we thank you for your feedback.

Reply from Protos SecurityMay 15, 2026

Thank you for your feedback. We understand that some security and compliance requirements can feel rigorous, but they are in place to help ensure reliability, safety, and quality service for all clients. We truly appreciate you taking the time to share your experience and will continue working to make the process as clear and streamlined as possible.

Reply from Protos SecurityApr 28, 2026

Thank you for your feedback. We take matters of compliance seriously. Please connect with your Vendor Relations Manager so this can be reviewed further and addressed appropriately.