Tara A.
Great product!
Great product! Sleek, easy to manage and no odors!
Excellent
Based on 88 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Create a comfortable, healthy and environmentally friendly litter box for cats. Let cats enjoy a more comfortable life.
Ptlom (ptlom.com) has 88 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
88 approved reviews, newest moderated first
Tara A.
Great product! Sleek, easy to manage and no odors!
Susan H.
My one cat pees above the old litter box now it is contained. The outside of the box is cleaner. I’m happier that it makes cleaning easier. Thank you.
Lisa D.
Fast shipping. Great packaging to protect the item. Exactly what I wanted and more! My cat loves it! And so do I!
Andy A.
I’m satisfied with the service provider
Meghan O.
I ended up returning my litterbox unused as I'd received one as a gift and was granted a refund from the company. While the litterbox did look like great quality the refund process was unnecessarily arduous. After I was approved for receiving a refund with picture proof of non-use, a stipulation I am totally on board with, I was sent a packing label to ship the box back. After not hearing back from PTLOM for almost a month I had to reach out to their support team to figure out what was going on. I felt like I was chasing my refund until it hit my bank account. I don't think I would have received it had I not emailed the company because it wasn't until I asked for an update that my refund was processed.
Reply from PtlomDec 12, 2025
Hello, We’ve checked your order and refund records — your full product refund has been successfully processed. The amount should return to your original payment method within 3–7 business days (depending on your bank or card issuer). It needs to be clarified that the $2.65 shipping insurance fee is non-refundable, as it is a separate charge collected by the insurance company and is already in effect and in use. As mentioned, we’ve already provided the free return and refund service as outlined on our website. The shipping insurance covers the journey from our warehouse to your doorstep. Since the package was safely delivered, the insurance fulfilled its purpose. Because the refund request was initiated after you received the package, the insurance fee (a separate charge from the insurer) is non-refundable. We explained this in detail in our previous email reply. That said, we value your satisfaction above all. We’re happy to cover the small insurance fee for you as a goodwill gesture, provided you agree to remove any negative review or feedback you may have left. This way, we can resolve this fully and keep your experience positive. If this works for you, please just confirm, and I’ll process the small reimbursement immediately. We truly want you to be happy with PTLOM.
customer
Good product as it keeps the majority in the box. It does have some spots which are starting to show signs of rust.
Lori M.
Love the stainless steel litter box. Perfect large size for my cats and so easy to clean. Will never go back to plastics. Thanks! Ptlom
Donna H.
Love the CATBOX