Reply from Pufferfish HostOct 29, 2024
Hello,
As we have previously stated, we CANNOT delete a server without confirmation that you actually own the server you are requesting that we delete.
You have repeatedly refused to log into your account or provide us with any kind of proof that you actually own the server you are intending to delete. If you were able to provide a copy of an invoice and the last 4 digits of the credit card that you used to purchase the service, we would be able to help you in that case even if you are not able to access your billing account anymore.
But, again, to reiterate, we cannot delete servers at random just because "somebody" made a ticket requesting that we do so. If a malicious actor made a ticket requesting that we immediately shut down a paying customer's services, and we actually followed through with that, that would be a VERY bad thing. We have these policies in place to protect our users.
I'm sorry that you had a bad experience but we have these policies for a reason. Please contact support for help. We are happy to help you. But when you refuse to provide the basic information that we request to verify your identity, there is very little we can do for you.
We have strict fraud checks in place that verify every transaction with 3D Secure. This, along with other fraud prevention measures that we have in place, prevents almost all situations where stolen credit cards may be used to purchase services. I can assure you, it would not be profitable for us to sell to people who are using stolen credit cards or other fraudulent means of payment.
Thank you,
Kevin
Edit: I checked your email provided by Trustpilot. You sent us a valid support request on Saturday 26th October at 15:18 requesting a cancellation, and we responded confirming your cancellation on Sunday 27th October at 06:10. You were only billed once, and your service did not recur a single time.
