PuffyReviews of puffy.com

mattress delayed then cancelled, tried to reorder no luck. bad customer service and not flexible

False advertisement for refund after 101 day trial for pillows. In order to obtain your refund, they do not tell you that you have to show proof that you took it to a donation center with a photo copy of a receipt and send them a copy before you are reimbursed. So you do not return it to Puffy ,or a store that sells the product to be recycled. They make you go through the trouble to go to a donation center to deter you from attempting to get your refund. They should mention that in bold print after they advertise the 101 day risk free trial period .What a scam. I would hate to know what happens if your not satisfied with a mattress?

Our king mattress is giving up in the middle area (the foam is getting weaker every day) and myself and my wife are having back pain. We are not even overweight, and the mattress did not last long. When we contacted their warranty service through the email support at puffy.com, we sent out all the evidence showing the mattress has over 1.5 inches gap and they don't want to honor their lifetime warranty. I was about to buy a new mattress for the guest bedroom, but customer service made me rethink. They will be losing a client for not honoring their warranty. I hope if YOU are considering to buy a mattress from them, please take my review into consideration and think twice.

Had a bed we needed to replace and went online to research and see what was out there. We have a sleep number mattress we love, so just needed the furniture. Finally ordered the Puffy bed in California King. Ordered it over a weekend, and it shipped out relatively quickly. Both boxes were supposed to arrive the following Thursday. Well, one box arrived. The other was delayed due to Puffys shipping department putting an incorrect label on the box. Rather than going from CA to TX for delivery, it stalled near Houston for several days and then went on a US tour. It went from CA to South TX and then over to CT, VA, MS and finally back to Texas. 2 weeks to receive a box that was supposed to be here in 3 days. During this fiasco I checked in with Puffy customer service via chat several times. Each time I was promised an email update as soon as they contacted Fedex. Never received any email, call or any communication whatsoever. Was just blown off and at the mercy of Fedex. The second box finally arrived. It looked like it had been through a war, but miraculously the items inside seemed to be okay. We started assembly. The directions are the most ridiculous ones I have ever seen, and I am an old pro at IKEA furniture. Pictures that are barely reminiscent of the furniture and no words. They are horrible. Much of the bed has inserts and heavy machine screws to fasten things together. You would think that would be the case with the feet, but it is not. The feet have to be screwed through the cloth and into the wood frame. No pre-drilled holes. No placement directions. Just here, screw them in. Not a confidence builder! Finally got it assembled and it did look good, but getting there was not fun. After we put the sleep number foundation boxes on the bed, and then the mattress, it was clear that this was not going to work. The bed was so high that it was ridiculous. Nothing on the website told us how ridiculously high the bottom support would be. So... we now wait for a 2" foundation we ordered from another company so our bed is of any use at all. I will not do business with Puffy again. Their "Made In China" products are not represented correctly on their website; the directions are non-existent; and customer support is the worst I have seen in my 58 years. Not a fan! One final note... I left a similar review on their site. Guess what? It doesn't show up. They comb reviews and only allow 5 star ones to post. Criminal in my opinion!

So I bought a mattress from here after seeing good reviews online and their webpage is seemingly user friendly. I got the medium-firm Hybrid LUX king mattress. I have back problems and so does my husband. We received the mattress fairly quickly, in a box, no one was sent out to help us set it up. and let me tell you...the mattress is NOT Firm AT ALL. It is super squishy & when I lay on it i turn into a wedge, i sink down like 12" it feels like. When my husband moves on the other side, the whole bed shakes. I have never in my life slept so bad on a new mattress, and I woke up feeling absolutely crippled. So on day 3 I contact them & they state that I cannot return it until I have slept on it 14 days. I basically told them "ok then you can pay or our medical bills" and they changed their tune pretty quickly. I was told that you could return things with no questions asked, but that is a lie. So, so far i've wasted over $1,500 on a crap mattress and i am not sure I will even get it back. DO NOT DO IT> buy from an actual store & make sure you know how it feels! Also, please note I recently learned that they curate their reviews and comb through them so only the positive ones show!

I bought the mattress topper a few years ago for $220/Queen size. Two months ago I started getting excruciating back pain while in the bed and when trying to get out. I do nothing whatsoever to cause back pain. My doctor said remove the topper and that my spine was more than likely not properly aligned. I removed the topper and I have slept on my med- firm bed for a month now with no pain.I left a review on the website today and left 3 stars. After checking, my review was pending with 5 stars…. I would give 0 stars if I could!!!!!

After sleeping on it for nearly 3 years and spending nearly $2k, my mattress has completely broken down. Puffy refuses to honor their Lifetime Warranty, because I'm unable to provide photos of an indentation measuring more than 1 1/2 inches. Puffy is clearly outsourcing production and using subpar materials, & if you dig deep, their headquarters are located in the middle east! This company is a scam.

When I first purchased the Puffy matteress it immediately felt like it was already used. After the 101 day trial the matteress has completely failed. Wasted hard earned money and now have bad back problems. This is the worst matteress I have ever had. Do not buy. There is two valleys and a hill in the middle. It has completely failed.