Average
Based on 153 reviews
Puffy3.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Puffy is a California-based company committed to developing best mattresses & bedroom products to help customers achieve optimal sleep. Founded in 2016 and launched in 2017, Puffy is a direct-to-consumer mattress and bedroom company operating in the U.S. and Canada. Famous for inventing mattresses that feel like sleeping on a cloud, Puffy aims to deliver world-class comfort and transform sleep experiences worldwide. The company is deeply rooted in its commitment to innovating premium sleep solutions and is one of the most popular online mattress brands in the U.S. We are the makers of a better night’s sleep. Puffy started with a simple, child-like wonder: “What would it feel like to sleep on a bed of clouds?” Just like that, the concept of the Puffy Mattress came to life. What sets us apart from the rest is our distinctive Cooling Cloud:tm: technology that truly feels like sleeping on a cloud.We have the original all-foam Puffy mattress and two hybrid models, the Puffy Royal Mattress and the Puffy Lux Hybrid.Puffy has been featured on The Ellen Show, The Talk, and was recently awarded Best Mattress of 2022. Puffy sells all products direct-to-consumers online.Proudly manufactured in the USA.No salesman, no markups, just better sleep - Puffy.
Puffy (puffy.com) has 153 customer reviews on Folks Told, with an average rating of 3.0 out of 5.
Showing 69 reviews with 5 stars · Clear filters
kevinhotmail.com
Puffy customer service is absolutely wonderful! I highly recommend this brand! They are easy to work with and highly responsive.
Reply from PuffyOct 19, 2026
Hi there, Thank you for your kind words and recommendation! Your support means so much to our team. Thanks, The Puffy Team
Michael V.
Puffy Mattress did a great job in contracting 1800gotjunk to pick up a mattress that was shipped to me in error. I have never dealt with 1800gotjunk prior to this experience, but I was really impressed by their communication, timeliness, respectfulness and friendliness (really great guys). As usual, Puffy Mattress' customer service did a great job!
Reply from PuffyOct 15, 2026
Hi Michael, Thank you so much for sharing your experience with us! We put customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day. Thanks, The Puffy Team
Timothy B.
I had made a mistake while ordering my mattress and accidentally made the purchase on a credit card that I was trying not to accrew any more charges on. Maliki was able to help me refund that to my credit card and help me place the order onto my affirm account. He was very helpful with the whole. Situation. He was understanding and thoughtful about my finances. You guys are doing a great job, thank you.
Reply from PuffyOct 13, 2026
Hi Timothy, Thank you for your kind feedback! We’re glad our customer service team could make things easier and help you feel supported. Thank you for choosing Puffy, we hope you love your new mattress! Thanks, The Puffy Team
Lora G.
I spoke with Cameron today and I will admit I had some anxiety about my purchase. I didn’t receive an email with the order information and was starting to think I may have been scammed. I did a lot of comparisons and Puffy came out as my number one decision. I’m looking forward to receiving our new mattress. Cameron was very helpful as I had a list of questions for him. I appreciate the great customer service and please take a moment to thank him for being so knowledgeable.
Reply from PuffyOct 13, 2026
Hi Lora, Thank you for choosing Puffy and sharing your feedback! We’re sorry for the initial worry and are glad our customer service team could help put you at ease. Your trust means a lot to us. We hope you love your new mattress! Thanks, The Puffy Team
Anthony G.
Jared from Puffy was great. Resolved a missing item in no time. Excited for it to come in the mail this week. Thank you Jared!
Reply from PuffyOct 13, 2026
Hi Anthony, Thank you for your kind words! We’re glad our customer service team could help and appreciate the chance to make things right. Thanks, The Puffy Team
Deborah C.
Thank you to William A in customer service! He was great at communication and promptly helping me resolve my concern. I'm excited to get my frame and mattress set up to enjoy my excellent future sleep!
Reply from PuffyOct 2, 2026
Hi Deborah, Thank you so much for sharing your experience with us! We put customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day. Thanks, The Puffy Team
lacy L.
They're world class customer service team is by far the best I've ever dealt with. Always helpful & compassionate.
Reply from PuffyOct 2, 2026
Hi Lacy, Thank you for your lovely feedback! Your appreciation means so much to our team. Thanks, The Puffy Team
katy B.
Best customer service ever! They solved my issue every time within minutes, I truly have never experienced customer service like this before!
Reply from PuffySep 30, 2026
Hi Katy, Thank you for your kind words! Your appreciation means so much to us. Thanks, The Puffy Team
