Leah B.
I couldn't spread the reorder out farther than 4 weeks
I tried to cancel the order right after I made it because I couldn't spread it out far enough for the size of package that I ordered. And they're giving me a hard time about canceling this order which I've now received and all future orders. They have now agreed to cancel my subscription after several frustrating calls on hold to get no one. Nothing has been told to me about how to return the package that I already received.
Reply from Pup LabsMar 10, 2026
Hi Leah, We’re sorry to hear about the frustration and appreciate you bringing this to our attention. We understand how important it is to have flexibility with subscription timing. Please contact our Customer Care team at 855-207-7351 so we can review your account and assist with canceling or adjusting any future orders right away. — Pup Labs Customer Care 🐾