Pup LabsReviews of puplabs.com

I have not received my first order yet. Unfortunately my order went to my nephew In Pittsburgh. He is sending my order to me! I spoke to 3 Different agents and Ryan and they guaranteed me they had the order address fixed. And Ryan promised me this was taken care of!!! After leaving a message and sending an email to me , he never even reached out. This is POOR customer service.I am not happy. Lisa A Henck

Very professional an friendly

I began to order the product when my bank called to tell me my card was hacked, so I left the site an went to the bank for a new card. They text me to remind me I left the item in the purchase site, they held it for me. No repetitive typing all I needed to do was change my card. An it's on the way!!! Best customer service ever

I ordered the Joint Drops on 12/1/25. When the product did not arrive on the expected date, I tracked it with UPS. UPS rep told me they needed more info on my address. Great. They would deliver it on Tuesday. Tuesday came and went - no delivery. Called UPS again on Wednesday, and rep said will be delivered on Friday - again no delivery. Called again on Saturday and was told they damaged it. I called Pup Labs and spoke with Mark, who was wonderful. I told him the whole story. He replaced the order, and I had the product two days later. All Customer Service Reps should be like Mark.

Excellent product! My dogs teeth are in good shape!

Ryan was very pleasant and informative.

After using bellybliss for 1 month, I did not see full benefit of product as advertised. On Dec 16, I called customer service and spoke to a rep named, Rajalae. I expressed my frustration regarding product. He was quite sympathetic and convinced me to give it another month to see a noticeable change. 60-90 days for effectiveness. I agreed. Pup labs agreed to send me another month free of charge to keep me as a satisfied customer. I appreciate that kind of dedication for my Marly's well being. 🐶💙

Courtney was very professional and pleasant asking questions to get information about any concerns or health issues going on with my dog. She had some good recommendations, which I am going to try two more of Pup Labs products. Their freedom joint drops have been a great addition and help for my dog. Their airdrop cleaner works great as well! That’s why I am comfortable in trying two more of their products which I cannot give a review on until I get them to see if they help. If they work as well as the Freedom Joint Drops, I will absolutely give an update on the products!!