Pup LabsReviews of puplabs.com

Reply from Pup LabsApr 14, 2026

Hello Irene, We’re truly sorry for this experience—that’s incredibly frustrating, and we completely understand why you’d feel this way. This is not the level of service we aim to provide. We’d really like the opportunity to make this right. We’ve reached out by phone and email to connect with you and look into your order status right away. Please contact our Customer Care team at 855-207-7351 so we can locate your order, track your shipment, or arrange a replacement or refund as needed. We want to resolve this for you as quickly as possible. We sincerely apologize again for the inconvenience and appreciate the chance to fix this. — Pup Labs Customer Care 🐾

Reply from Pup LabsApr 14, 2026

Hello Cynthia. We’re truly sorry for the frustration and confusion this has caused—that’s definitely not the experience we want for you. We understand how upsetting it is to expect a larger supply and receive something different. We’d really like the opportunity to make this right, we have shipped a replacement order at no charge due to the inconvenience, and you will receive an order confirmation. Please contact our Customer Care team at 855-207-7351 so we can clarify what was discussed, review the charge, and ensure you receive the correct product or resolution. We’re here to help and want to get this fully resolved for you. — Pup Labs Customer Care 🐾

Reply from Pup LabsApr 14, 2026

Hello Sheryl, We’re really sorry to hear about the difficulty you’ve had canceling—that’s definitely not the experience we want for you. We understand how frustrating this can be. According to our records, your subscription has been canceled, so no further shipments or charges will occur. If you have any questions or would like additional confirmation, please contact our Customer Care team at 855-207-7351—we’re here to help and make this right. — Pup Labs Customer Care 🐾

Reply from Pup LabsApr 14, 2026

Hello Catherine, Thank you so much for sharing this thoughtful feedback! We’re really glad to hear our dental product has been working well for your dogs—that’s wonderful news. 🐾💛 We also appreciate your honesty about the video experience, and we’re so glad you gave the follow-up call a chance and found it helpful. It means a lot to know our team was able to provide real value after your purchase. We’re excited for you as you begin the Freedom Drops and chews, and we hope you continue to see great results with both of your dogs! — Pup Labs Customer Care 🐾

Reply from Pup LabsApr 14, 2026

Hello Lori, Thank you so much for your kind words—we’re really glad to hear you found the experience personal and thorough. 🐾💛 We’re very sorry, however, for the inconvenience with your second order being rescheduled and not arriving together. We completely understand how important it is to have everything coordinated, especially when following a recommended routine. We’d be happy to help look into your shipment and see what options may be available while you’re away. Please contact our Customer Care team at 855-207-7351 so we can review your order and assist further. We truly appreciate your patience and the opportunity to make this right for you. — Pup Labs Customer Care 🐾

Reply from Pup LabsApr 13, 2026

Hello Margaret, We’re truly sorry for the frustration and confusion this has caused—that’s not the experience we want for you. We completely understand how upsetting it is to feel like a subscription was added and then charged after you attempted to cancel. Due to the incinveinience, we have canceled your subscription , and no further shipments or charges will occur and refunded 50% of your last order. We’ve also reached out by phone and email to ensure everything is being fully addressed. At your earliest convenience, please contact our Customer Care team at 855-207-7351 to ensure that everything is handled proerly. . We truly appreciate the opportunity to resolve this. — Pup Labs Customer Care 🐾

Reply from Pup LabsApr 13, 2026

Hello Barbara, We’re truly sorry for the frustration this has caused—we completely understand how important it is to have clear choice and control when placing an order. That’s not the experience we want for you. According to our records, your subscription was canceled, and your last order was refunded in full due to the inconvenience. Please contact our Customer Care team at 855-207-7351, and make sure everything is resolved properly. We’re here to help. — Pup Labs Customer Care 🐾

Reply from Pup LabsApr 13, 2026

Hello Christine, Thank you so much for your feedback! We’re glad to hear the ordering process was easy—that’s exactly what we aim for. 🐾💛 We truly appreciate you taking the time to share your experience! — Pup Labs Customer Care 🐾