Janice W.
Great customer service even after 1-1/2 years
Unexpected really quick email response. I sent email @ 8:30pm DST. All along this company has been supportive and encouraging. It took my dog 1-1/2 years to finally use the PuppyPad and I wanted to let the company know.
Reply from PuppyPadJun 29, 2026
Hi Janice, Thank you so much for taking the time to share this 💛🐶 Your message truly means a lot to us, especially knowing you wanted to come back and let us know after such a long journey with your dog. Every pup learns at their own pace, and hearing that after a year and a half your dog finally started using the PuppyPad is incredibly rewarding for our team. We’re also so grateful for your kind words about our customer service and support throughout the process. We always want our customers to feel encouraged and cared for, no matter how long the journey may take. Thank you again for your patience, trust, and continued support, Janice 🐾 PuppyPad Customer Experience Team


