Excellent
Based on 4,633 reviews
PuppyPad4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Only Pee Pad Dogs Are Naturally Drawn ToPuppyPad has patented pheromone technology built into every pad that attracts your dog on instinct. No other pee pad has this. No training. No begging. No pointing at the pad and praying. Your dog walks up, does their business, and you move on with your day.Over 150,000 dogs have used PuppyPad successfully. Shelters use them on untrained rescue dogs who've never seen a pad in their life.PuppyPad is only available at PuppyPad.co or Shop.PuppyPad.co. We don't sell on Amazon. We don't sell in stores. If you see it anywhere else, it's a knockoff without the patented pheromone technology.Picture ThisYou wake up tomorrow morning and your feet hit dry floor. No puddle. No smell. No getting down on your hands and knees before you've even had your coffee.Your dog found the pad on their own last night. Used it. You didn't have to do a thing.No More Throwing Money AwayThose disposable pads you've been buying every month? The ones that get shredded in seconds, leak through to your hardwood, or get peed right next to? You're done with them. That $40, $60, $80 a month? Back in your pocket.Your Home Smells Like a Home AgainSomeone knocks on your door and you just open it. No rushing around. No spraying air freshener. No apologies. Your house smells like your house.It Works for Every DogYour old dog who can't hold it through the night is comfortable again. Your puppy who destroys everything can't rip this one apart. You're not cleaning the same spot on the carpet for the third time today. You're not angry at your dog for something they can't help.Wash It. Reuse It. That's It.Toss it in the washing machine when it needs it. Comes out fresh. Lay it back down. Same pad, 300+ washes. One pad replaces a whole year of disposables.Coming home feels normal again. Easy. Like it's supposed to.Completely Risk FreeWe know you've probably tried a bunch of stuff that didn't work. That's why we take all the risk. PuppyPad comes with a 90-day money-back
PuppyPad (puppypad.co) has 4,633 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
4,633 approved reviews, newest moderated first
William P.
Attention to my needs and fast respectful response
Reply from PuppyPadMay 24, 2026
Hi William, Thank you so much for your kind words 🌟 We’re happy to hear you felt listened to and supported with quick and respectful service. We truly appreciate your support, William 🐾 PuppyPad Customer Experience Team
Janice M.
UPDATE: It took me writing an unfavorable review to get them to fulfill their promise. I did finally receive the promised puppy pad. I have been corresponding (email) with this company for many months now. Because I waited for such a long time before receiving my order for the reusable pads, they were going to send me a free pad. Everytime I emailed them wondering where my promised free pad was they came back with apologies and state they will take care of it. I don't know what the problem is with this company. I have been dealing with this since October of 2025. It is now May 2026! Very poor customer service. And by the way these pads did not work for me but I still wanted the freebee they promised me.
Reply from PuppyPadMay 24, 2026
Hi Janice, We’re truly sorry for the frustration and disappointment this experience has caused. Waiting from October 2025 until now for something that was promised is far longer than anyone should ever have to deal with, and we completely understand why you feel let down. We did try reaching out using the phone number we had available, but unfortunately we weren’t able to connect. We also took another look and can confirm that your complimentary pad has already been processed. We sincerely apologize for the delay. Since this request goes back several months, there were clearly delays that should have been handled much better on our side. We know repeated apologies without resolution can be incredibly frustrating, and we’re very sorry for that experience. Thank you for continuing to follow up with us and for bringing this to our attention. PuppyPad Customer Experience Team
Tamie
They work! It might take a little while for your dog to get used to it. Give them a chance! Don’t give up!
Reply from PuppyPadMay 24, 2026
Hi Tamie, Thank you for sharing this 🐶✨ We love your encouragement and patience message. Every pup learns at their own pace, and hearing that you gave it time and saw success is wonderful. Thank you for reminding others to stick with the process and thank you for your support, Tamie 🐾 PuppyPad Customer Experience Team
Audree T.
The order was delivered timely and the puppy pad works really well. We haven't had an accident since using it. My puppy goes to work with me and sometimes I don't catch her signal for outside, and she just goes over and uses the puppy pad. It works better than anything else we've used.
Reply from PuppyPadMay 24, 2026
Hi Audree, Thank you for sharing this 🐶💼 We love that your little coworker has made PuppyPads part of the work routine. Hearing there have been no accidents and that your pup confidently uses the pad when needed is wonderful to hear. We’re so happy it’s been working even better than anything you’ve tried before. Thank you for your support, Audree 🐾 PuppyPad Customer Experience Team
Mrs Clarita C.
Your company has been fantastic! Amazingly, once they got Archie they realized that he was already trained and so they decided they would not need the pads. Even though I returned them, I feel I must write a review because of the OUTSTANDING customer service I experienced! Everything was handled so smoothly and the experience felt as if I were dealing with a friend rather than a company. I would definitely recommend you to anyone looking for help with their new pet.
Reply from PuppyPadMay 24, 2026
Hi Mrs. Clarita, Your review truly warmed our hearts 💛🐶 We had to smile hearing that Archie already came prepared and had everyone pleasantly surprised. Even though the PuppyPads ended up not being needed, it means so much that you still took the time to share your experience. Hearing that the process felt more like talking with a friend than a company is one of the nicest compliments we could receive. Thank you for your kindness, recommendation, and support. Please give Archie some extra love from us 🐾 PuppyPad Customer Experience Team
Rita
Pads work great and customer service is excellent.
Reply from PuppyPadMay 24, 2026
Hi Rita, Thank you so much for the love 🌟 We’re thrilled to hear the PuppyPads have been working great and that you’ve had an excellent experience with our customer service team. We truly appreciate your support, Rita 🐾 PuppyPad Customer Experience Team
Sonsee
Their follow up is wonderful. They went the extra to fully understand my issue. Love the laundry sheets but especially the puppy pads!
Reply from PuppyPadMay 24, 2026
Hi Sonsee, This made our day 💙🐾 Thank you so much for your kind words. We’re so happy to hear you felt supported and that our team took the time to fully understand your concerns. We love hearing that both the laundry sheets and PuppyPads have become favorites in your home. Thank you for your trust and support, Sonsee 🐶 PuppyPad Customer Experience Team
Fran
Excellent product and the customer service is outstanding.
