Susan
My puppy we t on it once and avoids it…
My puppy we t on it once and avoids it now
Reply from PuppyPadSep 24, 2026
Hi Susan, We’re sorry to hear that your puppy used the PuppyPad once and is now avoiding it. We understand how frustrating that can be, especially when you were hoping they would take to it right away. Sometimes puppies need a little time to get comfortable with a new potty surface. You can try placing the pad in the exact spot where your puppy usually has accidents and keeping it there consistently. You can also put a small amount of urine on the pad to help them associate the scent with their potty area. Give your puppy time to sniff and explore the pad without forcing them onto it. We’d also love to learn more about your experience and see how we can help. Please email us at [email protected] with your order details and the best phone number and time to reach you. PuppyPad Customer Experience Team


