Reply from Purdia Capital LLCJan 14, 2025
Dear Don,
Thank you for sharing your feedback, and we sincerely regret that your experience with us has not met your expectations. We take every review seriously and strive to address concerns promptly.
After reviewing your account, we noticed that the required Power of Attorney (POA) document has not yet been uploaded. This is a crucial step to complete the onboarding process for a live account, and we are unable to proceed until this step is fulfilled. Please check the onboarding step for instructions on how to complete this.
Additionally, we'd like to clarify that Purdia does not use an AI support system. All our support is handled by live agents during regular trading hours, or via email support, ensuring a personal touch in addressing every request. If you’ve received AI-like responses, it may be possible you’ve reached out through an unofficial channel. To ensure proper assistance, please contact us directly via the live chat on our website or email at [email protected].
We truly value you as part of our trading community and are committed to resolving this as quickly as possible. Once the POA is uploaded, our team will expedite the remaining steps.
If there’s anything else we can do to assist you further, please don’t hesitate to reach out.
Sincerely,
Jonas Attiah
CEO, Purdia Capital LLC