QuickBOLT Reviews | Read Customer Reviews of quickbolt.com

QuickBOLT Reviews | Read Customer Reviews of quickbolt.com

QuickBOLT reviews

Showing 8 reviews with 2 stars · Clear filters

customer
Nov 17, 2022
RMA Difficulty
They have been rather unresponsive and slow about a return. They also seem irritated in general. I ordered solar panel mounts for my roof. Opened the box, and realized they wouldn’t work. Then tried to initiate a return. They were slow to send the RMA label, and am now subject to a 20% restocking fee. (For just opening the box and then sending them back, on my dime).
Reply from QuickBOLTNov 30, 2022
Hi Chad, we're sorry to hear our mounts didn't work out for your application. As per our Terms, all returns are subject up to a 30% restocking fee. We pride ourselves on customer service and will make sure to do better in the future.
Report
customerBig Sky Solar Wind I.
Sep 14, 2022
Cool idea but every base had to be…
Cool idea but every base had to be changed to fit the Shoulder bolt, as it deforms the plate. Furthermore I was send the wrong bits that drive the fasteners. They sent 1/4" regular socket bits when 14mm/9/16" bits to hold stainless steel had had been or were needed.
Reply from QuickBOLTSep 14, 2022
We're sorry you had a negative experience with our products, our sales rep has been attempting to get in touch to learn more. It is hard to tell from your description whether this is a defective part or an installation error. We'd love a chance to correct any defects in products purchased and otherwise educate on installation best practices.
Report
customer still L.
Feb 26, 2022
some items in packs of 20 others 25?? and some in 15's !
some items in packs of 20, others 25 or 15??. Have you every tried using these things yourself? minimum quantites too large for small installs or to finish up a job. Any distributors? Took 1/2 hr to find out how long the various length bolts are on either side of the stop ring using the web site. Three annoying requests for survey-so here's your two stars. Next time 1.
Reply from QuickBOLTMar 10, 2022
Thanks for the feedback, all of our parts are available to purchase in single quantities in addition to our package quantities. We do our best to package parts in a way that reflects the average use-case within the industry. Yes we sell to distributors throughout the country, please call our office to identify a distributor near you, and for immediate assistance on navigating our website.
Report
customer
Oct 19, 2019
I did not like the confusion over one…
I did not like the confusion over one zip code error that sent the product to another city far away.
Reply from QuickBOLTOct 21, 2019
Thank you for making your review through Trust Pilot. The UPS WorldShip program looks up the zip code entered by the customer in the delivery address, and determines the closest UPS hub to ship to. When you accidently entered the wrong zip code on the checkout page, UPS Worldship automatically sent it to a hub near Dunnigan, CA. We are very happy that you caught the mistake while tracking the shipment after our discussion, and were able to reroute the package yourself to the correct delivery address. We will always work for you to the best of our ability to fix any mistakes made while placing your orders on our website. Respectfully, Stu Zins
Report
Customer
Aug 6, 2019
STRIKE 2
This is the 2nd time that my order is not correct and I have to delay job due to having to wait for missing items to arrive. Otherwise I would likely give much higher rating (5 stars). I do have to say that they were very helpful and quick in resolving problem but messing up order a second time on the exact items as last time definitely makes me apprehensive towards future purchases.
Reply from QuickBOLTAug 6, 2019
We are extremely sorry that your last 2 orders have not been shipped correctly. We have a very low rate of shipping errors, but it seems like you are getting them. Give us another chance and we will make it up to you on your next order.
Report
Ray S.
May 11, 2019
7 Days after order placed and paid…
7 Days after order placed and paid for,no notice of shipment or contact of any kind. Product has not arrived, even though shipping point is only about 3 hours away by car.
Reply from QuickBOLTMay 13, 2019
We apologize for our error. There was a problem that has been resolved. We will ship your order today 5.13.19.
Report
Steve
Mar 25, 2019
Ridiculous shipping charge thru UPS and…
Ridiculous shipping charge thru UPS and handling charge. 6 dollar part costs nearly $40.
Reply from QuickBOLTApr 11, 2019
Thank you for your review Steve. We understand that the UPS charges can be relatively high for orders of individual hooks-- typically, most customers need a whole box for an installation. We'd be curious to know why you ordered only 1 mount? Perhaps you wanted to test the product? We might be able to find an alternative shipping solution for your next order. Send an email to [email protected] if interested. Either way, we hope you ended up liking our mounting hardware!
Report
Customer
Nov 30, 2018
Several problems
You were unable to process an order over the phone which was disappointing, requiring me to establish an online account. You said that doing so is easy and that once I placed the order that it would be ready for will call in 45 minutes. I did not have computer access at the time so setting up the account was not easy. I had my co-worker do it. I arrived 1 hour after the online order was placed and still had to wait 15-20 minutes at will call for you guys to sort out the order. I did not need screws with the order, so they were removed from my package, yet I was not credited for them. Your will call prices are ridiculously high compared to purchasing from a distributor.
Reply from QuickBOLTDec 10, 2018
Dear Sir: It has been our company policy for over 30 years not to accept phone orders. We are sorry you felt inconvenienced by this policy. That being said, we do apologize for not having your order ready one hour after you placed it. However no credit is due, because although we were out of the item you ordered we had the same item with screws in it, so we took the screws out so you could get the hooks you needed. In regards to pricing in many situations it is better for the installer to buy from a distributor, in this situation I presume you determined that no distributor could meet your request of supplying the products within an hour, which is why you must have purchased them direct at a higher price.
Report