Reply from QuickMedCardsJul 8, 2026
Hi Marcus,
We sincerely regret any frustration you may have experienced, as providing a smooth and stress-free experience is our top priority. Our team is dedicated to offering the best support possible, and we truly value your trust in our services. Many of our patients appreciate our commitment to care, and we hope to demonstrate that same level of support for you. Your feedback is incredibly important to us, and we’re always striving to improve.
We'd like to clarify how the Maryland renewal process works and how it relates to our billing and refund policy.
Under Maryland state regulations, as previously mentioned, a healthcare provider cannot issue a new medical cannabis certification while a current certification is still active. Your previous certification remained valid through July 6, 2026, which means the earliest your provider is legally able to submit your new certification is July 7, 2026, after your previous certification had expired. This timing is determined by the state and cannot be overridden by the provider.
Upon checking your account, our providers had submitted the new certification as soon as the state allowed it, and it is now showing as certified. We sincerely regret that this process did not meet your expectations and appreciate you sharing your feedback. Your comments regarding the timing of payment and patient expectations are valuable, and we will make sure they are shared with the appropriate team for review.
Your feedback helps us improve, and we genuinely appreciate your input. If there’s anything else we can do, please don’t hesitate to reach out—we’re always happy to assist you. Thank you for your time and for allowing us the opportunity to serve you.
Regards,
QuickMedCards