Reply from QuickSignageJul 16, 2026
Hi Amina,
We're genuinely sorry that your experience left you feeling this way.
After carefully reviewing your order, emails, and call recordings, we'd like to clarify a few points. We also explained these details to you via email.
Before an order moves into production, we follow a standard process of confirming the remaining manufacturing details with every customer. This step helps ensure the sign is produced correctly and complies with any local requirements that may apply.
During our conversation, our team explained that if your city required a permit, it could be obtained independently. We do not require customers to purchase permit services through us. Our intention was simply to guide you through the process and make you aware of potential local requirements before manufacturing began.
At no point was there any attempt to charge you additional fees through us. The permit discussion was purely informational, as local permit requirements vary by city and can be handled independently. Our goal was to help you avoid potential issues before manufacturing—not to sell an additional service.
Regardless of the size or value of an order, we follow the same process for every customer. We believe it is better to provide complete information upfront rather than simply manufacture and ship a sign that could later face installation or permitting issues. Unfortunately, it appears this effort to be transparent and helpful resulted in a misunderstanding, which we sincerely regret.
Our records also show multiple calls and email conversations throughout the design process, during which we completed your requested revisions and provided updated proofs before your payment was made.
Although we believed we had followed our standard procedures, we respected your request to cancel the order. Even though design work had already been completed and multiple revisions had been provided, we honored your cancellation request and have since processed a full refund instantly.
We value transparency and customer satisfaction, and we hope the refund demonstrates our commitment to resolving customer concerns fairly. We respect your feedback, even though we have a different understanding of the events, and we remain committed to honest communication and treating every customer fairly.
We wish you and your business continued success.
Kind regards,
QuickSignage