Reply from Raad JewelersSep 23, 2024
Dear Anna,
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you experienced. At Raad Jewelers, our number one goal is to provide high-quality jewelry and exceptional customer service, and it’s clear we fell short of that in your case.
We appreciate you trusting us with your custom ring order, and we regret that the fit wasn’t perfect, even after the initial resizing. While we did offer a complimentary resizing, we realize now that we should have gone the extra mile to ensure the ring fit flawlessly the second time around. Your satisfaction is our top priority, and we missed an opportunity to resolve the issue in a way that would have left you completely happy with your experience.
We truly wish we could have been the ones to make that happen for you. Please know that we’ve taken your feedback to heart and are implementing changes to our sizing process to ensure we can better accommodate custom designs, including linked rings like yours, in the future.
Should you ever give us another opportunity, we’d be more than happy to make things right. Your experience matters deeply to us, and we would love the chance to earn back your trust.
Thank you again for your feedback, and we wish you all the best with your beautiful ring.
Best regards,
Peter Raad