Excellent
Based on 109 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For more than 12 years Rackmount Solutions has provided Server Racks, Server Cabinets, Wall Mounts, Cooling Solutions, Outdoor Enclosures, Batteries, Integrated AC and DC Power System Solutions, Rack Accessories and Power, along with installation and maintenance services for the Datacom and Telecom industries.As an ISO certified and Inc. 5000 company, we have a well-established track record of customer service and product performance. We’re experts at delivering custom solutions designed to fit your exact needs, both on time and on budget. From a unique single custom cabinet to an entire custom data center, Rackmount Solutions has you covered. Call today for a free quote 1-800-352-6631.
Rackmount Solutions (rackmountsolutions.net) has 109 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
109 approved reviews, newest moderated first
Bob
It was a pleasure working with Rackmount Solutions... They understood my needs & gave me several options. I will definitely use them in the future!
Reply from Rackmount SolutionsMar 19, 2015
We look forward to helping you in the near future Bob!
James M.
Excellent customer support. We have a couple of Ucoustic cabinets that we've always been pleased with the reduction of noise in our office environment. After six years we started hearing a noise from one of the fans in the cabinet that pull air through. The bearings were dirty and worn. Called support and they were able to readily provide a quote for a new fan. They also have information on how to change the fan!!! Excellent company to deal with.
Reply from Rackmount SolutionsMar 19, 2015
Appreciate it James! Glad we were able to quickly get you a new fan and avoid any unwanted noise.
Jared
Rackmount Solutions provided an exceptional product, and service that superseded my best experiences of online purchasing. Freight charges were promptly delivered, and product tracking was immediately available. A product specialist was assigned to my order the next day, and provided support and information through the entire transaction. Needless to say I will be doing business with this company again!
Reply from Rackmount SolutionsFeb 26, 2015
Thanks Jared! This is the kind of satisfaction we hope to provide each and every time. We appreciate you taking the time to write the review and look forward to working again with you as well!
Paul N.
Rackmount Solutions has most of the rack-related equipment that I need, high quality, at good prices. Their staff know their products, are extremely friendly and helpful. Shipping is fast and prices are reasonable. I am a happy repeat shopper, and will remain one.
Reply from Rackmount SolutionsFeb 16, 2015
Paul, we could not be more appreciative of the kind review. We look forward to keeping you a happy repeat customer!
James M.
My CSR responds very rapidly to my request and keeps me informed on my orders.
Reply from Rackmount SolutionsFeb 3, 2015
Thanks! We view our customer service reps as the backbone of the company. It's nice having a team that's extremely knowledgeable, helpful, and friendly at the office!
Scott S.
I came across Rackmount Solutions via a web search for quality shelves for a 12u and 42u rack. I found the ordering experience to be very pleasant. I found detailed descriptions of the product to be very useful in my rack design effort. I also found the products to be packaged well, to prevent damage in shipment, and the end product to be high quality and very useful, relative to application. I would highly recommend doing business with the vendor.
Reply from Rackmount SolutionsFeb 3, 2015
Thanks Scott! Looks like you had a great experience from start to finish. Hope to see you back on the site soon!
Shawn
I needed to set up a small server closet for a client and they had everything I needed in one place. Website was clear and shipping was on time. Recommend to anyone.
Reply from Rackmount SolutionsJan 27, 2015
We love to hear this. We want you to find everything you need in one place. Certainly if you can't find it online, we can probably take care of it over the phone! Thanks for the review Shawn!
Tech
Here are the facts. Originally called in about parts. CS Agent I spoke with gave me info about parts and did not mention they were out of stock. Asked agent if I could place order online. Thursday Jan 15th 2015 3:38pm: I placed order online. Friday Jan 16th 2015 3:32pm: I forward order confirmation email to sales team @ rackmountsolution.net and ask if the order has been shipped. Tuesday Jan 20 th 2015 7:10am: received email from sales team @ rackmountsolution.net asking me to rate their service but no info about my order! Tuesday Jan 20th 2015 1:25pm : I called 800-352-6631 to try to get info about my order. Spoke with CS Agent and was informed that some of the things I ordered was not in stock and that the items "should" ship out tomorrow. Keep in mind that if the order ships out tomorrow, I still won't receive the order for another 3 days due to transit time. I originally placed my order 5 days ago, I was planning to have the items in my possession by now! Due to this I have to reschedule the install.
Reply from Rackmount SolutionsFeb 2, 2015
Tech - I want to apologize for the miscommunication and oversight on our part. We certainly try to correct these types of situations as quick as possible and aim to learn from our mistakes. Thank you for the honest feedback and we hope to one day try and earn your trust once again.
