RackNerdReviews of racknerd.com

I originally found these guys from a promo they were running, a “March Madness” promotion. Originally started off with a 1 gig ram server. After a few days I decided to upgrade that instance to 3 gigs of ram, their agent helped me process the upgrade in a matter of minutes. Over the weeks I fell in love with their platform, ease of usability and their fast customer support. Everything works seamlessly, which honestly is a refreshing surprise in this day and age of IT… (cough, platforms like AWS are so complicated to use, cough) Keep up the good work nerds! I’ll probably be moving over more workloads soon (if I can find the time..)

I asked the support team to transfer 5 of my cPanel accounts. Apparently, one of the usernames that I was using in my existing Reseller account was conflicting with the username of one of the 5 accounts to be imported. The support person didn't check and just DELETED the existing account without even asking or confirming with me. They're not able to even restore the deleted account now. Moral of the Story - Be ready to go through a painful process if you choose to go with RackNerd. ########################### RESPONSE TO RACKNERD AFTER GOING THROUGH THEIR RESPONSE You are the expert and NOT the customer, which is why customers came to you for hosting the sites. If a restore is going to impact the customer's existing accounts, it is YOUR responsibility to let the customer know the implications of restoring the backup, which was NOT done! A simple warning before making any restoration could have saved time for all of us, and we all could be living a happy life in our own way, but unfortunately, that didn't happen! ########################### 2nd RESPONSE Now, that's the kind of response I was looking for. We all screw up (that's okay), but the acknowledgement of making the mistake and then improving on that is something that I was looking for. I'm happy to see that response and I will think of trying your services probably next year, with hope everything goes well! Thank you!

Los he tenido por mas de 1 año, el servicio es bastante bueno y económico.

I have tried plenty of different hosting companies in my 16 years of webmaster experience and RackNerds are one of the best I’ve used by far. Compared to my experience with other hosts, using them almost feels like I’m on a vacation, worry free! Support response times hardly reaches past 5-10 minutes in my experience, they are fast no matter what time I contact them! Their 24 hour support is seriously one of their best (and underrated) features in my opinion. Their platform is quite stable and doesn’t go down - it seems to be able to handle anything I can throw at it. Just recently I had to set up a Laravel app which didn’t work with my customer’s other host, it worked perfectly fine here. Whenever I have more sites that need hosting I’ll be putting it here first!

I rolled the dice and gave Racknerd a chance two years ago, and time does fly! I started off with a single 512MB VPS box with them which I used to host one of my DNS servers (you'd be surprised how much a 512MB RAM linux box can handle if properly optimized and setup...) Blasting forward to today, I now have a total of 7 services (5 VPS and two shared hosting services) with them, and all my websites (even the ones for my company) are now hosted with Racknerd. Alot of hosting companies tend to lack on the customer experience. That is one thing Racknerd does well, whenever I talk to them I feel like they don't treat me like "just another customer" and the support is fast and helpful. No passing around or useless replies, they are all about helping and every staff member I've interacted with there is quite personable, which is something I really like in a hosting provider and is something I can relate to as its the same way I would treat my customers at my business. It feels good to know that they care about my stuff just as much as I do.

I have vps and reseller accounts on racknerd Their products are priced right and the helpdesk is professional and courteous. I recommend them!

Fantastic customer service. Thank you Racknerd support guys and especially to Anthony for helping me to migrate my websites from my previous host in such a short notice! If anyone is looking for a provider that actually cares about their customers look no further.

I have a VPS in Racknerd’s ashburn server center for a bit over a year now and today just added my second server with them in their chicago server center. Literally the only time my server rebooted was when I myself rebooted it as a result of a kernel upgrade. Never had any unexpected outages with them and support has always been there to help whenever I had any questions. What I like about their VPS servers the most is the solus control panel they provide it allows me to reinstall and reboot my server instantly, without having to contact support. The other provider I used before Racknerd (who should not be named…) was lacking this feature, plus Racknerd’s performance absolutely blows their’s out of the water ! I am a happy customer, and will be for as long as this excellent performance and uptime continues… Thank you nerds!