Excellent
Based on 374 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
RackNerd LLC introduces infrastructure stability and provides Dedicated Servers, Private Cloud solutions, DRaaS (Disaster-Recovery-as-a-Service), flexible Colocation, Virtual Private Servers and advanced DDoS Mitigation services — maintained by a team with decades of experience in managed services, datacenter operations, and Infrastructure-as-a-Service. With an intrinsic focus on client success and growth, RackNerd has grown steadily while continuing to provide high-quality hosting services at competitive rates. For more information please visit RackNerd at: https://www.racknerd.com/
RackNerd (racknerd.com) has 374 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
374 approved reviews, newest moderated first
Reco K.
I have been using RackNerd for 3 years, just for its cheap price. And I have heard lots of bad reviews about this provider... But in my experience, I didn't hit any issue with this provider. The price is very affordable and I'll just keep using it (if they're not rising price)
Sweet D.
I suspect they oversold the server, resulting in the CPU being occupied by multiple users, the CPU performance is very poor, only 2.8Ghz is still shared. The functionality of this server may only be used for VPN purposes, and it can't be used to build a website, so it lags behind and the performance is terrible.
Reply from RackNerdJan 17, 2025
Hi Sweet Dream -- I noticed this appears to be a repost of your previous review. As mentioned in our earlier response, we've been unable to locate your account with the name provided on Trustpilot, and our attempt to reach you through Trustpilot's reviewer contact feature was unsuccessful. To clarify, RackNerd provides VPS, web hosting, and other IaaS related services, not VPN services. While a VPS can technically be configured as a VPN if desired, these are two very different products - and we do not offer VPN "as a service" per say. This distinction makes me wonder if you might have obtained service through one of our resellers, or perhaps another provider operating within our network. If you're certain you had direct service with RackNerd, we encourage you to reach out to bizdev[@]racknerd.com so we can properly investigate. As an Inc. 5000 company, RackNerd has established itself by delivering exceptional performance and support. Our platform consistently maintains high CPU performance and I/O throughput, powering numerous production and mission-critical deployments. Your described experience is quite contrary to what we're known for, which further suggests you might be working with a reseller or VAR who maintains their own servers within our network. If you are a direct RackNerd customer, we genuinely want to hear from you to identify your service and address any concerns. We remain committed to ensuring all our customers receive the high level of performance our platform is known for. Looking forward to connecting with you and resolving any issues you may be experiencing.
Saxon
I’ve been using RackNerd for my hosting needs for the better part of 2024 now, and I just renewed my service with them for another year! I couldn’t be happier with the experience I've had with RackNerd. From the moment I signed up, their customer service team has been responsive and helpful. They even helped me out with some Wordpress related issues which were honestly my fault, not theirs. The guys there truly care and the fact you get a human and not some robot each time is AWESOME. The performance of their network is great, sites load quick, along with consistent uptime, which is critical for my website as my website is my primary source of income. Their pricing is also very competitive, offering a great value for the quality of service they provide. I highly recommend RackNerd to anyone looking for a dependable hosting company. They’ve earned my trust and loyalty, and I look forward to continuing my journey with them. A+ service all the way!
Erik
Awesome company , had a VPS with them, very good overall performance and support is very good for plan prices. Dustin (one of owners?) gives back to customers . I would highly recommend these guys. Active on lowendtalk.com
Yulia P.
Awesome service! Everything working great.
zhongmeng H.
Among many cloud service products, many promotional products have good cost-effectiveness and service at the beginning, but this is only a means for them to gain customer trust There are not many truly excellent team products, and RackNerd's promotional specials are as excellent as ever, standing out from them! Has a good reputation in the user product circle! I hope you will continue to work hard! Stable development!
Scott
Started with RackNerd for a simple small vps to host a dns service and I've gotta say, I'm impressed. After that inital service was rock solid without a single downtime in over 6 months, I gradully added more. Moved over my database server and web server now, and so far so good. Support is very quick - shout out to Abner for the extra efort and assistance. These guys are seriously underrated. Your going to get much better support and pricing compared to going with a big firm owned by some VC or something. I've dealt with other providers before, but RackNerd stands out. They actually seem to care about there customers. No long wait times to get ahold of a human - just real people who know there stuff. I've bounced around different hosts before, but RackNerd feels diffrent. They seem to genuinely care about us little guys. If your looking for reliable hosting with great support at a fair price, give RackNerd a shot. They've earned my trust and I'll definately be sticking with them for the long haul.
Kirk
Outstanding support, providing fast and helpful responses!
