Bad
Based on 320 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Rackspace Technology is a leading end-to-end, hybrid and AI solutions company. We can design, build, and operate our customers' cloud environments across all major technology platforms, irrespective of technology stack or deployment model. We partner with our customers at every stage of their cloud journey, enabling them to modernize applications, build new products, and adopt innovative technologies.
Rackspace Technology (rackspace.com) has 320 customer reviews on Folks Told, with an average rating of 1.5 out of 5.
320 approved reviews, newest moderated first
Paul A.
Awful support. We have been with rackspace reselling their product . In the beginning their support was quick and awesome. Today you have to wait about 5 to 10 minutes on chat for an answer and then the subsequent responses come with a similar delay.
Ayush M.
The Rackspace Managed Cloud platform allowed us to eliminate dedicated hardware servers and start using a robust, flexible platform for our (and our client's) web services delivery needs. We can almost instantly spin up the configuration we need, easily change configurations as needed, and never be paying for more "servers" than we need.
J. J.
Incredibly overpriced compared to AWS Lightsail, and with much worse performance. Migrating to AWS Lightsail took a site from loading in 12s seconds in EMEA, 14s in ANZ, 8s in NA to sub 6s in all global markets.
Mike A.
5 STAR SERVICE. BEST SUPPORT EVER RECEIVE. :)
Rich P.
Rackspace charges your credit card repeatedly even after you request service and account cancellation. Their support will not reply to the repeated cancellation requests.
Callum H.
Horrible. Their customer staff are well trained but mindless drones. If its not a question like can you reset my password etc they have no idea and will happily waste your time for hours on end. Avoid at all costs for Australia, latency makes their IMAP products useless after 2.5GB in mailbox size. 26 hops - 2 times outs.
Segun A.
Extremely poor services. I've never seen a hosting company with so much customer unfriendliness. Due to public holidays in my country, we delayed in making payments, and RackSpace pulled the plug off my server. Yesterday, we made payments (over 2000 USD), and it's almost 10am the following day, these guys haven't switched it back up, especially after calling them twice at midnight for over 30 minutes. This isn't the 20th bad experience with RackSpace in the past 6 years of being on their service. I'm definitely pulling out this year.
Juan Eduardo Donoso R.
Tienen el peor sistema de soporte, es tan malo que ni siquiera me pueden ayudar a ingresar a mi cuenta. Las unicas formas de contacto que responden son las de ventas, pero las de soporte estan totalmente abandonadas
