Reply from RainHarvest SystemsSep 11, 2019
Hello Peter,
Thank you for your review. I'm sorry to hear that you were not impressed with the way the freight handlers handled your freight. I certainly concur that freight companies need to be more careful with the freight we are trusting in their hands, but sometimes that proves to be quite a challenge, especially when the freight is handled by multiple parties. Know that we are here to help, in any way we can, with this process. We strive to make the delivery process as smooth as possible, but sometimes there are unavoidable bumps in the road.
With regard to damage during shipping, or a manufacturer defect (on the on inside), we typically ask that you send us pictures, right away, so we can assess the situation, as every shipment is different and needs to be addressed as such. If there is anything else we can do to help, please give us a call at 770-889-2533 or send us an email (by replying to one of the emails we sent you) and we would be happy to assist, with any questions or concerns you may have.
Thanks a lot,
The RainHarvest Team