RainPOSReviews of rainpos.com

Horrible customer service! Long waits for help by phone then little to no resolution. Today they told me they had known about a system wide problem that started in July 2025 and started affecting us in October. Their Cost of Goods Sold doesn’t work, don’t even think about using them for online sales, and heaven help you if you want to be in charge of how your items show up on your website. You have no control. And get this……they have no automated Abandoned Cart follow up! They will lose you way more money than you’ll ever make! And there is no follow up from management. They only care about getting you as a customer. Then good luck! We’ve been fighting this with them for over 2 years now!! BUYER BEWARE!!

i would give them a negative review if possible the are the worst i thought quick books pos was bad at leastn qoick books knew they sucked they had enouch common sence to shut theres down they lie steel and cheat if you need to get help call sales and request to be transfered thats about the only way you can get tec support i and my team have had enough the worst expriecne ever we have been using this garbadge for over a year they are the absolut worst

I filed a complaint about Rain with the BBB in Utah. The reporting with this system has never worked as advertised. When Rain bought POSIM, I was strongly encouraged to convert to Rain. I was also assured that it could do "everything POSIM can do". I asked some very specific questions about the reports I was concerned about, was told "yes". Reporting capability is severely lacking with Rain. I've gone round and round with them about this. Finally yesterday I spoke to someone in middle management. They gave the same old excuses - "we've let the developers know" and gave me support ticket ID. There is a serious amount of gatekeeping at this company. They do not want you to talk to management. There have been many other problems with the system in the 18 months I've had it. If you are not happy with Rain, I encourage you to insist that you speak to someone in management and to file a BBB complaint. If I treated my customers as Rain has treated me, I'd be out of business. Maybe if enough people file serious complaints with the BBB, we can get Rain's attention and they can improve their product.

Would rate zero or negative if possible. Completely unresponsive company, does not communicate, return calls, or resolve issues. Access to anyone in management is unavailable. They will all "call you back" but never do. If I treated my customers the way Rain Retail treats theirs, I would not have been in business for almost 22 years. I DO NOT RECOMMEND RAIN. I am actively seeking alternatives, and looking up federal regulations. This is the last straw.

This company misrepresented itself to us. The sales people told us that they could accomodate our needs but once we migrated they were like "oh we can't do that." some of these things are minor others are significant. Now we are being charged extra because RAIN is unable to do what we need as far as processing credit cards. we need to be able to accept local chamber of commerce gift cards via our credit card processing. if RAIN could do that we would switch but because RAIN lacks the capability to meet that need you're charging us extra. its a really smarmy and underhanded way to do business.

After we set up our account and online, it was near impossible to get a hold of anyone and get assistance. We were told email listing and sending emails was part of the POS but come to find out it was an additional charge.

Support is not helpful when we reach out with issues. Most of the bugs get marked as "non-reproducible" even though they ARE reproducible. I don't feel like the support team is doing their due diligence to try to replicate the issue before submitting the bug to the development team. In our last email exchanged, the support rep had the audacity to ask us "Do you have any idea on what might be causing this problem?" No! We don't! If we did, we wouldn't be emailing you! It's ridiculous. Eventually, WE did figure out the issue, we provided a couple examples of the problem, and it still got marked "non-reproducible." Absolutely ridiculous. Also, there are many bugs with Rain Payments that support cannot help with. It feels useless to try to contact them for help anymore.

I still don’t have any answers about the website or how to get more orders. It’s been over a year and I barely get one order every month or two. I’ve tried emailing and not gotten a response. It’s fairly frustrating and expensive having a website if nothing is being sold