Great
Based on 231 reviews
Rainproxy4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our team takes great pride in providing our customers with top-notch services at competitive prices.We understand that every business, whether B2B or B2C, has unique needs and requirements. That's why we offer a wide range of products to cater to all our customers' needs. Our goal is to provide you with all the necessary features to help you get the most out of your product.Some of the products we offer include Rotating Residential Proxies, Mobile Residential Proxies, US AT&T Proxies, Datacenter proxies, and more! Each of these products is designed to meet specific needs and provide you with the best possible experience.We are constantly working on expanding our product range and improving our services to better serve our customers. We would love to have you as a part of our growing community and help you achieve your business goals.
Rainproxy (rainproxy.io) has 231 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
231 approved reviews, newest moderated first
Jeferson M.
I was given a free trial a long time ago. The IPv6s they gave me worked, and that's what I wanted to try. Now I've purchased the IVP6 residential plan, which does have residential proxies, but it only works with Google searches and won't open any pages even if they're IPv6-compatible. Customer support hasn't helped me since I purchased my plan.
Didar T.
I have purchased proxies from over 150 sites i didn't see better than rainproxy really that is the best proxy rainproxy.io Thank you rainproxy
Nghị L.
terrible site, proxy keeps dying, support doesn't respond
customer
The waiting time is too long
Luka D.
Service was decent, but I expected more features for the price. The customer support is friendly, though it sometimes takes a while to get a detailed response.
Mark
Support can't answer questions properly, they keep skipping questions as they don't want to answer. Support are vague to customers about the other features of their new Unlimited Residentials. I asked about their Sticky option this was their answer "They generally switch session after 15 to 30 minutes but you can make it rotate every x amount of minutes by using a tool on your own." - So I have to use my own tool/software to make it rotate? My other question was about their request limit which they didn't answer 3 times until they said "We don't have a request limit on our proxies" - Why did it take 3 times to ask the same question to get this answer? So to everyone interested, there will be a high load in that pool that since there is no restrictions for requests.
Reply from RainproxyDec 13, 2024
Dear Mark, We sincerely apologize for the poor experience you’ve had with our service and for the long wait time before receiving a response. Currently, we are experiencing a high volume of inquiries, which sometimes affects our ability to reply as quickly as we would like. We deeply regret any inconvenience this has caused. We've listened to your feedback and are happy to introduce a new time selection feature to enhance your experience. This feature is now available for use, and we hope it improves your satisfaction. We would be grateful if you could contact us again, and we hope to provide you with a much better experience this time. Thank you for your understanding. Kind regards, Rainproxy Team
Shreyansh
After purchasing 1GB Residential Proxy from here, i encountered some problems while using it, and the support team helped me alot! Even, the Residential Proxies are Ultra High Quality and perfect for use.
Valen V.
I got 1GB Mobile and non of the proxies correspond to the countries I chose. Tried all available options but every proxy is from random country. I contacted support which is not 24/7, waited 2 days, they responded with "show us your proxy"...whatever that means. I showed screenshots and they never responded after that. I tried to reach them after 1 week and now they blocked me from using the support button. Bad experience for me....
Reply from RainproxyDec 16, 2024
Dear Valen, Thank you for taking the time to share your feedback. We deeply regret to hear about your experience, and we sincerely apologize for the inconvenience caused. We strive to provide quality services and timely support, and it’s clear we fell short in your case. Regarding the issues with proxy locations and our support team's response, we would like to investigate this further to make things right. Blocking access to support is certainly not our intention, and we want to ensure that all our customers have access to the help they need. If you're open to it, please reach out to us in our live chat with your account details so we can resolve this issue as a priority. Your experience matters to us, and we’d love the chance to turn it around for you. Thank you for bringing this to our attention. Best regards, The Rainproxy Team.
